eskor25

Q: iTunes match not syncing or updating on my iphone

For about three weeks now updates on the iTunes Library on my PC are not syncing with or updating on my iphone even though iTunes Match is ON on both my laptop and iphone. I've switched on and off iTunes match on the phone several times to no effect. When I go to another laptop and open iTunes there I will see the updates from iTunes, but on my phone no update. Please what's the way out of this?

iPhone 4S, iOS 8.1.3

Posted on Feb 1, 2015 5:33 AM

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Q: iTunes match not syncing or updating on my iphone

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  • by Allen A,

    Allen A Allen A Feb 3, 2015 12:34 PM in response to eskor25
    Community Specialists
    Feb 3, 2015 12:34 PM in response to eskor25

    eskor25,

     

    The article linked below details a number of troubleshooting steps that can help resolve issues with iTunes Match.

     

    How to troubleshoot iTunes Match
    http://support.apple.com/en-us/TS4054

     

     

    Cheers,

    Allen

  • by pips1971,

    pips1971 pips1971 Feb 4, 2015 11:22 AM in response to Allen A
    Level 1 (10 points)
    Feb 4, 2015 11:22 AM in response to Allen A

    its full of bugs lol i just found one on my macbook pro 10.10.2 iTunes 12.1

    when i sign into iTunes match its works ok, this is weird when i delite history and website  data from safari like cookies and turn on iTunes i can't access my iTunes match so when i sign out and in again its works lol i rang apple up they are looking at my case they did a screen sharing he said its weird lol

    so they are looking at my case ill keep you updated

  • by mloipo,

    mloipo mloipo Feb 9, 2015 8:34 AM in response to eskor25
    Level 1 (1 points)
    Feb 9, 2015 8:34 AM in response to eskor25

    I had same problem, this works for me:

    On iphone:

    • disable itunes match
    • sign out from my apple id on itunes store/app store definitions
    • boot my iphone (home button+lock button until apple logo appears on screen)
    • after boot, turn on the itunes match (log in your apple ID)
    • open music app (new download of iCloud available songs)