Q: I Tunes freezes when trying to sync my iphone

I Tunes freezes when trying to sync my iphone. with my i Mac I have the latest version of Yosemite installed on my (mid 2011 iMac )and the latest update to my iphone 3 is installed (iOS6.6)

It even freezes when ever the phone is on and within the range of the WiFi connection. The only way I can get I Tunes to work is to turn the phone off completely, so there is no possibility of a connection.

However my Mac Book Air is also on the same WiFi network and the phone synced up beautifully and works fine. I have tried all of the conventional fixes published by Apple to no avail.

Help anyone!!

iPhone 3G, iOS 6.1.6, null

Posted on Feb 1, 2015 7:51 AM

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by Matt_M.,

Matt_M. Feb 3, 2015 1:24 PM in response to pcrichto
Community Operations

Feb 3, 2015 1:24 PM in response to pcrichto

Hey pcrichto,

Thanks for the question. I understand that you are experiencing issues with iTunes becoming unresponsive when syncing with an iPhone. The following resource provides troubleshooting steps for this symptom. Because you have already isolated the issue to one computer, you can start with the section titled “If the issue does not happen on a different computer, or no other computer is available to try”:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203356

Thanks,

Matt M.
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