Q: have 6 for less than a week now, screen is either black or showing what looks like an enlarged image of my wallpaper in gray and w ... have 6 for less than a week now, screen is either black or showing what looks like an enlarged image of my wallpaper in gray and white. I can hear text messages coming in, cant retrieve them. Ive tried holding the home and on/off buttons simultaneous more
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Helpful answers
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Feb 4, 2015 1:37 PM in response to TheBeautiful1HasComeby jeffd55,Hi TheBeautiful1HasCome,
Thank you for using Apple Support Communities.
It sounds like Accessibility Zoom feature has been enabled. From the following article to change the Zoom level: "use three fingers to double-tap and hold, then move your fingers up or down on the screen to increase or decrease magnification." At that point you can follow the article to turn off Zoom.
Alternatively, you can follow the instructions at the bottom to manage the Accessibility features from iTunes.
Use Accessibility features in iOS - Apple Support
Regards,
Jeff D.
