horsegirl3
Level 1 (1 points)

Q: I am trying to sync my music from my computer to my iphone 6 but my computer keeps bringing up an error box "computer not authorized" but it is authorized. Please help!

I am trying to sync my music from my computer to my iphone 6 but my computer keeps bringing up an error box "computer not authorized" but it is authorized. Please help!

iPhone 6, iOS 8.1.2

Posted on Feb 4, 2015 1:32 PM

by horsegirl3,Solvedanswer
horsegirl3 horsegirl3
Level 1 (1 points)
A:

Thank you SO MUCH!  I discovered I had two different ID's.  I really appreciate your help and wish you the best!

Posted on Feb 9, 2015 10:14 PM

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Q: I am trying to sync my music from my computer to my iphone 6 but my computer keeps bringing up an error box "computer not authoriz ... more

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Feb 4, 2015 2:05 PM in response to horsegirl3
    Level 5 (7,605 points)
    Notebooks
    Feb 4, 2015 2:05 PM in response to horsegirl3

    What "computer"? OS version? iTunes version?

    Describe the steps you take, in detail, and the exact message at the point you get it - a screenshot of the entire display will help.

     

    ÇÇÇ

  • by horsegirl3,

    horsegirl3 horsegirl3 Feb 6, 2015 6:38 AM in response to ChitlinsCC
    Level 1 (1 points)
    Feb 6, 2015 6:38 AM in response to ChitlinsCC

    I have a pc and am trying to get my music through my iTunes on my computer.  I didn't have any trouble syncing my iphone 5S but can't get it to sync with my 6. OS 8.1.3

    I open iTunes on my pc, plug in my phone, then I click on the picture of a phone on the upper left hand corner of my music library. Then I get a box of options with sync at the lower right.  I have clicked "automatically sync when phone is plugged in" and have also tried to do it manually by checking specific songs and albums.  Every time I hit sync the box pops up that says, "The iPhone could not be synced because this computer is no longer authorized for purchased items that are on this iPhone.  To authorize this computer for items purchased from the iTunes store choose Store>Authorize This Computer."

    I took those steps and a box pops up that says "this computer is already authorized."

    I have my recently purchased music on my phone that came through the cloud when I restored my phone. But I want my old music from CD's that I put on my iTunes library in my computer.  I had all of this music on my old phone.

    Thank you so much for your time!  I'm obviously not very good at this!

  • by turingtest2,Helpful

    turingtest2 turingtest2 Feb 8, 2015 5:11 PM in response to horsegirl3
    Level 10 (85,368 points)
    iPod
    Feb 8, 2015 5:11 PM in response to horsegirl3

    Take a look at iTunes repeatedly prompts to authorize computer to play iTunes Store purchases. Could there be any content on the phone added from a different iTunes account? When the device is connected try using File > Devices > Transfer purchases from... to force iTunes to copy over purchases as a separate step from the sync. You might get a more informative error message.

     

    tt2

  • by horsegirl3,Solvedanswer

    horsegirl3 horsegirl3 Feb 9, 2015 10:14 PM in response to turingtest2
    Level 1 (1 points)
    Feb 9, 2015 10:14 PM in response to turingtest2

    Thank you SO MUCH!  I discovered I had two different ID's.  I really appreciate your help and wish you the best!

  • by turingtest2,

    turingtest2 turingtest2 Feb 10, 2015 4:33 AM in response to horsegirl3
    Level 10 (85,368 points)
    iPod
    Feb 10, 2015 4:33 AM in response to horsegirl3

    You're welcome.

     

    tt2

  • by kdmre,

    kdmre kdmre Jul 16, 2016 9:28 AM in response to horsegirl3
    Level 1 (4 points)
    iPhone
    Jul 16, 2016 9:28 AM in response to horsegirl3

    I am having the same kind of issues.  Two years ago Apple sent me an email stating AOL emails would not be supported anymore.  So I changed to my gmail account.  Now every time I try to sync my phone with itunes I get this computer not authorized, 27 songs cannot be transferred.........I have deauthorized my computers several times.  Reauthorized, signed into both emails, but still having issues.  Don't they have a place to combine two accounts since they made me switch to begin with??  I believe this is why I am having issues, but when I called Apple they were not helpful at all!!  Someone PLEASE HELP!!!   

  • by turingtest2,

    turingtest2 turingtest2 Jul 16, 2016 9:50 AM in response to kdmre
    Level 10 (85,368 points)
    iPod
    Jul 16, 2016 9:50 AM in response to kdmre

    I believe it was AOL screen names that were no longer being accepted, a regular AOL email address should be fine, though if you were using an AOL screen name as your Apple ID I think there was a limited period when you could select the email address it switched to. See AOL Usernames can no longer be used with the iTunes Store - Apple Support. Accounts cannot be merged, but if you ask the right questions the iTunes Store support team should be able to give you access to it.

     

    See also Recover your iTunes library from your iPod or iOS device. It might be that you can use third party software to extract the the purchased items and place them in your library so that you no longer get the warning to transfer purchases.

     

    tt2