HT201609: If your Mac keeps asking for the login keychain password

Learn about If your Mac keeps asking for the login keychain password
zoie3196

Q: keychain not saving passwords

Two days ago I called apple about an issue with my Iphone 5s. I was instructed to rest my network settings which I did. Now everytime I boot up or restart my machine I am asked to enter the passcode for the router. Additionally keychain isn't saving this password or any of my mail passwords nor my Apple ID password. I tried changing them but keychain still isn't saving the passwords. I've spent over 3 hours on the phone with Apple Tech support to no avail. The senior advisor I spoke to said he's never seen this problem before? So does that mean my problem isn't real or doesn't exist? There MUST be a solution. Please help. Now my Iphone and Macbook aren't working correctly.

 

Gabriella Jean Antoinette

MacBook Pro, Mac OS X (10.7.5)

Posted on Feb 4, 2015 1:44 PM

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Q: keychain not saving passwords

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 4, 2015 3:36 PM in response to zoie3196
    Level 10 (207,926 points)
    Applications
    Feb 4, 2015 3:36 PM in response to zoie3196

    Back up all data before proceeding.

    Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

    Right-click or control-click the login entry in the list. From the menu that pops up, select

              Change Settings for Keychain "login"

    In the sheet that opens, uncheck both boxes, if not already unchecked.

    From the menu bar, select

              Keychain Access Preferences... First Aid

    There are four checkboxes in the window that opens. Check all of them. if they're not already checked. Close the window.

    Select

              Keychain Access Keychain First Aid

    from the menu bar and repair the keychain. Quit Keychain Access.

    If you use iCloud Keychain, open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

  • by zoie3196,

    zoie3196 zoie3196 Feb 4, 2015 5:15 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 4, 2015 5:15 PM in response to Linc Davis

    Hello Linc,

     

    Thank you for your reply. I have spent countless hours on the phone with Apple Care advisors,and have tried everything that you mentioned in your post. The most recent Advisor is now saying ( as of January 30,2015) that there is a software update in OS X Yosemite. I didn't get a chance to try it due to Apple's techs not properly repairing my Macbook so I had to resend it to be repaired ( again). Apple is saying this is a hardware issue,  disagree it's a software issue. True enough there were/are issues with my hardware, but I don't think it's connected to the keychain saving passwords. Have you heard about an OS X Yosemite update for keychain or the like?

     

     

    Gabriella Jean

  • by zoie3196,

    zoie3196 zoie3196 Feb 4, 2015 5:17 PM in response to zoie3196
    Level 1 (0 points)
    Feb 4, 2015 5:17 PM in response to zoie3196

    Additionally this all began about two weeks ago when I called about an issue with my Iphone 5s, and the tech told me to reset my network settings. coincidence?  perhaps, but everything does happen for a reason.

     

    Gabriella Jean

  • by Linc Davis,

    Linc Davis Linc Davis Feb 4, 2015 5:19 PM in response to zoie3196
    Level 10 (207,926 points)
    Applications
    Feb 4, 2015 5:19 PM in response to zoie3196
    Apple is saying this is a hardware issue

    If it is, nothing you can do will make any difference.

  • by zoie3196,

    zoie3196 zoie3196 Feb 4, 2015 5:37 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 4, 2015 5:37 PM in response to Linc Davis

    No .true,but that is really the point. But I still feel it's a SOFTWARE issue. Only problem is one person at apple tech support told me that, and no one else seems to have any know anything about any such software update on OS X Yosemite for keychain.

  • by zoie3196,

    zoie3196 zoie3196 Feb 4, 2015 5:39 PM in response to zoie3196
    Level 1 (0 points)
    Feb 4, 2015 5:39 PM in response to zoie3196

    I'll just have to wait till I get it back and see if any updates for Yosemite are available, and take it from there. Truth be told, when I got it back the first time, it didn't seem like they did anything to it. I was still having the same keychain issues. Perhaps they really don't know how to fix the problem and are reluctant to admit it?

  • by StinkweedPayton,

    StinkweedPayton StinkweedPayton Feb 10, 2015 8:47 PM in response to Linc Davis
    Level 1 (1 points)
    Mac OS X
    Feb 10, 2015 8:47 PM in response to Linc Davis

    Well I just went thru all the above procedures up to "Reset My Default Keychain" and the I get a reply of "Unable to obtain Authorization for this Operation". And the whole time I thought I was in control.