Q: itunes 11.4 crashes on startup

Greetings, all: I recently downloaded the iTunes update and have version 11.4 on my Mac OS X 10.6.8. But every time I startup the program it crashes after about 10 seconds. I've tried uninstalling this version and reinstalling a different version but have had no luck. Would greatly appreciate any help anyone can offer.

Thanks.

MacBook Pro, Mac OS X (10.6.8)

Posted on Feb 3, 2015 4:37 PM

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Q: itunes 11.4 crashes on startup

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by Jason L,

Jason L Feb 5, 2015 2:01 PM in response to apple10sinsc
Community Specialists

Feb 5, 2015 2:01 PM in response to apple10sinsc

Hello apple10sinsc,
Welcome to Apple Support Communities.

It sounds like there’s an issue with iTunes launching or quitting unexpectedly. Take a look at the article linked below, which describes a similar issue and suggests removing third-party iTunes plug-ins.
iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support

Cheers,
-Jason
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by apple10sinsc,

apple10sinsc Feb 5, 2015 6:41 PM in response to Jason L
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Feb 5, 2015 6:41 PM in response to Jason L

Thanks for the response! I tried it in safe mode and it appears to be working. Thank you! I checked my iTunes plug-in folder, though, and I have no plug-ins. Any other ideas of what might be the problem?

Thanks again!
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by Jason L,

Jason L Feb 10, 2015 11:13 AM in response to apple10sinsc
Community Specialists

Feb 10, 2015 11:13 AM in response to apple10sinsc

No problem.

Due to the nature of this issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

-Jason
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Q: itunes 11.4 crashes on startup

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by Jason L,

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by Jason L,

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