HT204247: Manage your iCloud storage
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Feb 6, 2015 11:09 AM in response to cmgh48by my ginger,Hi cmgh48. What operating system are you running? Ifyou have an operating system above 10.6 Snow Leopard you should have a restore partition on you Macbook. You get to it by holding down the option or option r keys at startup. That would allow you to reinstall. If You do not have a restore partition, you might be able to use internet recovery. http://support.apple.com/en-us/HT4718 Otherwise you will need the install disks that came with the Macbook. If you do not have them you can purchase Snow Leopard from the Apple store for $19.99.
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Feb 6, 2015 1:06 PM in response to cmgh48by K Shaffer,The original install-restore discs (DVD) would be helpful to start completely over again.
Apparently your computer actually shipped with a version of Snow Leopard on its
original media. So a retail version would have to be newer than the one it came with.
If accurately identified as 13-inch, Early 2011 model, the original 10.6 DVDs should be
identified by numbers on them, plus they'd say MacBook Pro, etc. on gray label.
Original OS Mac OS X 10.6.6 (10J3210)
Later OS Mac OS X 10.6.7 (10J4139)
But if there is a Recovery partition still in existence on the computer's hard disk drive,
that would be faster and enable you to avoid re-installing Snow Leopard 10.6.x...
Since it appears your computer actually shipped with a version of Snow Leopard on
DVD, for that specific series of MacBook Pro, you could call Apple support main #
or the main Apple Store number (online) and have your product serial number handy
and ask to confirm the original install-restore DVD disc set, and inquire if you can
buy a replacement DVD set for that computer. A set (if available) would include the
iLife and other applications it shipped with originally. If not, they may be able to send
you a later version Retail Snow Leopard 10.6 DVD that was produced later than your
MacBook Pro build date. You cannot use an OS X older than the one it shipped with.
So this detail is important, especially if you cannot find the original gray-label DVDs.
And if you go to sell, trade, or give away the computer, these DVDs will help remove
your personal info and disassociate your MacBook/Pro from your AppleID accounts.
Good luck & happy computing!