viclotto
Level 1 (0 points)

Q: can't restore new phone through backup without updating itunes, can't update itunes without deleting those backups.

I've got a big problem i'm hoping you guys can help with.

I recently updated my iTunes but now it refuses to open at all. I've googled this and it says that i need to just uninstall and then reinstall itunes, as the new 64 bit version has come out. My problem is this: I NEED the old itunes data that i have to sync contacts with my new phone. I made backup copies before my old iphone 4 crapped out, but i can't sync my new iphone with these copies without updating. however, i can't update without uninstalling everything and deleting my backups. see the problem here?

please help!

iPhone 5s, iOS 8.1.3

Posted on Feb 4, 2015 2:37 PM

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viclotto

Q: can't restore new phone through backup without updating itunes, can't update itunes without deleting those backups.

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Feb 6, 2015 12:33 PM in response to viclotto
    Community Specialists
    Feb 6, 2015 12:33 PM in response to viclotto

    Hello viclotto,

     

    Welcome to the Apple Support Communities!

     

    I understand that you need to update iTunes but you have concern for your information in iTunes. It is unlikely that any of your purchased or uploaded data would be affected affected by uninstalling and reinstalling iTunes, but I would recommend making sure your iTunes library has been backed up. Your contacts are not stored in iTunes but rather in the contacts program of your Windows computer. Deleting and reinstalling iTunes will not affect your contact data that is stored in your computer. 

     

    Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

     

    Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.

     

     

     

     

    Steps

    1. Remove iTunes and related components from the Control Panel.

      Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.

      1. iTunes
      2. Apple Software Update
      3. Apple Mobile Device Support
      4. Bonjour
      5. Apple Application Support (iTunes 9 or later)

      Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.

     

     

    Have a great day,

    Joe

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 6, 2015 12:35 PM in response to viclotto
    Level 9 (59,586 points)
    iPhone
    Feb 6, 2015 12:35 PM in response to viclotto

    Updating your iTunes, or removing iTunes and other components does not delete your backup. The backup files are stored separately on your computer and are not part of the iTunes program or other components you are requested to delete when trying to fix an iTunes installation problem.