Q: Broken iPhone Screen

Same thing happened to my brother!

Sorry, but dropping the phone has never been covered by the warranty. Since it seems not possible to get the screen replaced in Greece, you'll have to pay the Out-Of-Warranty-Servcie fee to get a new device:

What type of damages are not covered by my warranty?

 

Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.

An iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPhone that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details. Refer to this article to check if the Liquid Contact indicator on your product has been triggered.

If your iPhone is not eligible for warranty service, you may wish to contact your carrier for other options.

Apple's Limited Warranty and AppleCare Protection Plan benefits are in addition to rights provided by the EU statutory warranty. For details, click here.

copied from Service Answer Center - iPhone /Greece

agamemnonfromathens wrote:

 

Hello,

 

Three other people were with me and can confirm that it fell from my pocket and on a hardwood floor.

That is not a defect. That's user damage. Sorry, you'll need to pay.

agamemnonfromathens wrote:

 

I'm aware of that. What I'm trying to say is that if a 2-week old iPhone screen breaks that easily, it means the screen is defective. Note that it dropped from my pocket, it fell on a hardwood floor and I'm using a protective case.

I've been an iPhone user for the last 5 years and I'm extremely disappointed.

No, it doesn't mean it's defective. It means you dropped glass on a hard surface and it broke.

Did this "protective case" cover the front of the phone? If so, and if the manufacturer claimed it would prevent the screen from breaking (unlikely), then your grievance is with them.

agamemnonfromathens wrote:

 

I'm aware of that. What I'm trying to say is that if a 2-week old iPhone screen breaks that easily, it means the screen is defective. Note that it dropped from my pocket, it fell on a hardwood floor and I'm using a protective case.

I've been an iPhone user for the last 5 years and I'm extremely disappointed.

Irrelevant.  And that's not a defect.  That's DAMAGE.

You dropped your iPhone.  That, and that alone, is the only fact that matters in this case.

If the screen had 'cracked' just all on it's own, without being dropped or impacted or having pressure applied, that might be a defect.

Your Highness, relax!  From that picture, it's clear that it did not drop flat and even, and the point of impact was in the bottom right corner.  It looks like your protective case didn't do it's job properly, or even contributed to the damage.

You've shown a screen that has extensive damage.  That's not caused by a defect.  That was caused by the drop.

Sorry you're disappointed.  But this is a technical support forum, not an emotional support forum.

Contact Apple for your support/service options.  Expect to pay for a display replacement or whole unit replacement.

Did you purchase AppleCare Plus?

agamemnonfromathens wrote:

 

I've had 4 different iPhones, dropped each one of them DOZENS of times, sometimes without protective cases, on whatever surface you can imagine.

Which means you got lucky dozens of times and this time, you weren't lucky. I concur with TJBUSMC1973. The point of impact is pretty obvious.