mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by Waddler ,

    Waddler Waddler Feb 4, 2015 10:10 PM in response to mcfloyd49
    Level 1 (20 points)
    Feb 4, 2015 10:10 PM in response to mcfloyd49

    I Had the exact same problem and after following all the steps at If you get an error when trying to activate iMessage or FaceTime - Apple Support

    i did several resets. Nothing seemed to work until I used my iCloud account to sign in rather than my Apple ID I got in. Apple ID did not work at all. Not sure if this will work for you but it did for me ... Good luck!  

  • by BabeNewYear,

    BabeNewYear BabeNewYear Feb 8, 2015 5:25 AM in response to mcfloyd49
    Level 1 (0 points)
    Feb 8, 2015 5:25 AM in response to mcfloyd49

    Any updates on this??  Do I seriously have to call in to get this fixed??  They can't possibly expect to fix this issue one user at a time.

  • by disorientedperson,

    disorientedperson disorientedperson Feb 8, 2015 5:35 AM in response to Waddler
    Level 1 (10 points)
    Feb 8, 2015 5:35 AM in response to Waddler

    The iCloud account is the same thing as the Apple ID. That doesn't make any sense.

  • by disorientedperson,

    disorientedperson disorientedperson Feb 8, 2015 5:39 AM in response to BabeNewYear
    Level 1 (10 points)
    Feb 8, 2015 5:39 AM in response to BabeNewYear

    If you're using 8.1.2, BabeNewYear, your best bet is to upgrade to 8.1.3. It says in the update description that it fixes signing in to iMessage and FaceTime. And if tthat ddoesn't work, reset your device and restore from your iCloud backup (make sure your backups are recent).

  • by BabeNewYear,

    BabeNewYear BabeNewYear Feb 8, 2015 6:00 AM in response to disorientedperson
    Level 1 (0 points)
    Feb 8, 2015 6:00 AM in response to disorientedperson

    I did the update when it first released, didn't work.  I also reset my device, didn't work.

  • by disorientedperson,

    disorientedperson disorientedperson Feb 8, 2015 10:21 AM in response to BabeNewYear
    Level 1 (10 points)
    Feb 8, 2015 10:21 AM in response to BabeNewYear

    Very strange. This problem actually happened to me on three different occasions, and resolved in a different way each time.

  • by Mikedonna,

    Mikedonna Mikedonna Feb 8, 2015 10:51 AM in response to BabeNewYear
    Level 1 (0 points)
    Feb 8, 2015 10:51 AM in response to BabeNewYear

    I had to call in and insist on getting a senior tech. She walked me through a total restore...wiped it, set up as a new iPad to sign into messages and FaceTime.  Then restored it from iTunes. That worked for me, but I was down for two weeks and the updated didn't solve my problem. I am also out of warranty but was not charged. Good luck!

  • by disorientedperson,

    disorientedperson disorientedperson Feb 8, 2015 11:59 AM in response to Mikedonna
    Level 1 (10 points)
    Feb 8, 2015 11:59 AM in response to Mikedonna

    Yes, that exact thing happened to me. Thankfully, the restore process isn't too inconvenient.

  • by Wallegirl,

    Wallegirl Wallegirl Feb 8, 2015 1:15 PM in response to disorientedperson
    Level 1 (5 points)
    Feb 8, 2015 1:15 PM in response to disorientedperson

    I too had to back up to iTunes, restore to factory setting and then restore using the back up. this worked whereas nothing else had. I have been up and running sine last Tuesday when I did this (I had been unable to connect since Jan 21st and the recent update didn't do anything). The restore was easy - the only thing that didn't work was Videos but I just re downloaded them from Purchased. All my other passwords and settings were there.

  • by kathleenfromnewtown,

    kathleenfromnewtown kathleenfromnewtown Feb 8, 2015 5:35 PM in response to allfun11
    Level 1 (0 points)
    Feb 8, 2015 5:35 PM in response to allfun11

    Tried your solution...and it worked for me.  Thanks for your help.

  • by Waddler ,

    Waddler Waddler Feb 8, 2015 7:30 PM in response to disorientedperson
    Level 1 (20 points)
    Feb 8, 2015 7:30 PM in response to disorientedperson

    Wrong! Your iCloud email is not necessarily the same address which is used for your Apple ID. It may be in your case but this does not mean it is for every other user. So it actually does make sense.

  • by hann_christine,

    hann_christine hann_christine Feb 10, 2015 11:42 PM in response to disorientedperson
    Level 1 (0 points)
    Feb 10, 2015 11:42 PM in response to disorientedperson

    I also have had this problem. Didn't notice it until today, but all of my messages on my iPad (with the 8.1.3 update) are from 1/20/2015. This is extremely inconvenient. I was stranded on campus at 10pm with a dead phone and was going to use my iPad to send out a message to get a ride home and that's when i came across this outrageous bug in the system. Absolutely ridiculous.

     

    Need fix on this ASAP or a new update that fixes these issues. iOS 8 has been nothing but horrible from the beginning. Its been almost a month since this was originally posted, this issue should have been resolved long ago.

  • by Richard Wood (bis),

    Richard Wood (bis) Richard Wood (bis) Feb 12, 2015 9:50 AM in response to mcfloyd49
    Level 2 (262 points)
    Mac OS X
    Feb 12, 2015 9:50 AM in response to mcfloyd49

    I have just been hit with this problem.  The only thing I haven't tried is an erase-and-restore, since others have tried it with no luck (but see important update below).

     

    I'm using an iPhone 5 running iOS 8.1.3 (12B466) (the latest, as of 11-February) and was using iMessage as recently as four hours before noticing iMessage was broken.  I accidentally saw that I'm supposed to be able to use my iPhone as a conduit for sending SMS messages from my Macintosh. When I tried to set that up on my phone, it asked for my AppleID password, which it could never authenticate, and suddenly iMessage was broken.

     

    When I try to activate iMessage on my phone, I continuously see "Waiting for activation..." under the iMessage switch.  If I turn the switch to "off" then "on" again, I get the error message "iMessage Activation  An error occurred during activation. Try again."

     

    I also see the same "Waiting for activation..." message when I turn FaceTime on.  Other uses of my AppleID don't cause any problem: I can log out and back into Find My Friends and Game Center, for example.  I can also log into Messages on my Macintosh with the same ID, as well as "Manage My ID" at https://appleid.apple.com/account/manage.

     

    If I turn off and back on iMessages on my iPad, the "Waiting for activation..." message appears briefly, then the process finishes.  My ancient iPhone 3GS (running iOS 6.1.6; I have it on a seldom-used phone number) works fine — I can log out of iMessages and log back in and use it.

     

    I finally decided to do an erase-and-restore, and that actually "fixed" the iMessage problem.  "Fixed" is in quotes because it didn't actually fix it, it just patched it.  The last time I backed up my phone, iMessage was working fine because I was already logged into the iMessage system.  Sure enough, as soon as I tried to do something (turning iMessage off and back on), it was instantly broken again.

     

    But when I did *another* erase-and-restore, I had it back again, and I'm not going to mess with it.  I'll try again after they release iOS 8.1.4.

     

    What does this mean for y'all?

     

    IF iMessage HAD BEEN WORKING SOMEWHAT RECENTLY FOR YOU, you should see if you have a backup from before it went bad, and try the erase-and-restore option.

     

    If you've got this problem because your device has never been activated and logged into the iMessage system, I sincerely doubt this will help, since it is only working because the restored state has it working.

     

    Hopefully Apple will figure this one out quickly.

  • by Vince0909,

    Vince0909 Vince0909 Feb 13, 2015 5:42 PM in response to hann_christine
    Level 1 (0 points)
    Feb 13, 2015 5:42 PM in response to hann_christine

    In my case it was not working for a week or two (iPad Air ios 8.1.3).

    In setting under iMessage I entered a dummy login just to see what I would get ... a pop-up show up for password confirmation the password.

    I canceled and I re-entered the correct username and password correctly and it works ... it's worth a try on your side

  • by Cherborg,

    Cherborg Cherborg Feb 13, 2015 8:30 PM in response to Vince0909
    Level 1 (0 points)
    Feb 13, 2015 8:30 PM in response to Vince0909

    OH MY GOSH!!!!  My iPad iMessage has been out since Jan. 20th.  I have tried everything short of clear all and restoring from a backup.  I just tried this and BAM!!  It is now up and running.  How could the fix to this problem have been as easy as entering a fake Apple ID and fake password and then attempting with my real one?  Have no clue why or how but bless you for posting this fix!

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