Q: I can't receive new emails from messages that we accidentally dropped into junk. Any ideas how to solve the problem?

Hey jw@gmail,

Thanks for the question. If you are experiencing issues with junk mail on an iCloud account, check out the following resources:

iCloud: Identifying and filtering junk mail - Apple Support

http://support.apple.com/en-us/HT202315

Troubleshooting false-positives

Due to the complexity of accurately detecting and filtering out junk mail, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false positive.

 

If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow-up email to verify that the issue exists. If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Also make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

iCloud: Manage junk mail

http://support.apple.com/kb/PH2649

Indicate that an email message isn’t junk

1. Click the Junk folder in the sidebar.

2. Select a message, then click the Not Junk button in the top right of the message window.

 

The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.

If you are experiencing these issues on another email account, you can contact your Email Provider for additional information.

Thanks,

Matt M.