DwMay
Level 1 (2 points)

Q: Mail app is blank. I can not see any thing but a blank page with blue lined format. It does not shut down either. It just blinks out after a few seconds and the icon is there alone on my home screen then everything goes black and my home screen comes

MY Mail app does not respond in anyway to anything. The icon shows I have over 300 emails but I have no access to them. When I tap on the Mail icon a blank white page comes up with the blue format lines. No emails, no inbox, nothing, not a single letter of the alphabet is there. Within a few seconds it blinks out and I see the icon and my home screen. Soon it just blinks out to black. I am left with the icon at the bottom center of the screen. I have no way to shut it down. I have no access to the emails (300) in my inbox. All that is happening is my memory is getting filled up with emails. I would appreciate any solution to this problem barring deleting my email set up in settings.

if I have to resort to that I will, in the meantime I am hoping for a different resolution. Thanks everyone, you are all amazing and greatly appreciated. Sincerely, Diane.

iPad 2, iOS 6.1.3

Posted on Feb 6, 2015 7:48 PM

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DwMay

Q: Mail app is blank. I can not see any thing but a blank page with blue lined format. It does not shut down either. It just blinks o ... more

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  • by judysings,

    judysings judysings Feb 9, 2015 7:07 AM in response to DwMay
    Community Specialists
    Feb 9, 2015 7:07 AM in response to DwMay

    Hey There Diane,

    If I'm understanding your situation, you've got an iPad running iOS 6.1.3 and the Mail app is not working.  I understand you don't want to remove and re-add your email account.  

    The first thing I would suggest is to make sure your iPad is backed up to iCloud or iTunes.

    Do you have an iMAP or a POP email account?  When you go online to your email service provider's website, are you able to access the 300 emails in your inbox?

    Since the Mail app is part of your iOS operating system, upgrading that software to the latest version, which is 8.1.3 may resolve this issue.  

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
    http://support.apple.com/en-us/HT201398

     

    Try these steps if you have an unresponsive app on your iPhone, iPad, or iPod touch.

     

     

    Restart the app

    Close the app and open it again.

    Restart your device

    Turn your device off and back on.

    Check for iOS and app updates

    1. Make sure that you're using latest version of iOS.
    2. Open the App Store and tap Updates.
    3. If updates are available, tap Update All.
    4. If asked, enter your Apple ID password. 

    You might need a Wi-Fi connection to update some apps.

     

    Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
    http://support.apple.com/en-us/HT204204

    Update the iOS software on your iPhone, iPad, and iPod touch

    Learn how to update your iOS device wirelessly or using iTunes.

     

    iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features.

    Before you update

    Back up your device to iCloud or iTunes.

    If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.

    Update your device wirelessly

    The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:

    1. Plug in your device to a power source.
    2. Tap Settings > General > Software Update.


    3. Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
    4. Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.

    If you have some free space, but not enough to update over the air, you can either update using iTunes or delete content manually from your device. Whether you use iTunes or update over the air, you'll have the same amount of free space on your device after you update.

    Some iOS software updates aren't available as over-the-air updates. VPN or proxy connections might prevent your device from contacting the iOS update servers.

    Update your device using iTunes

    If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:

    1. Install the latest version of iTunes on your computer.
    2. Plug in your device to your computer.
    3. In iTunes, select your device.
    4. In the Summary pane, click Check for Update. 
    5. Click Download and Update.

    If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.

    Find out what to do if you get other error messages while updating your device.

     

    Last Modified:

    Hope this helps ...

    - Judy