Perez75

Q: Why does the screen on my 6 drop to a half screen

My screen drops from the top to half a screen but nothing else happens. I have spoken to ppl that this has happened to. But no one knows what it is.

iPhone 6, iOS 8.1.1

Posted on Feb 7, 2015 8:01 AM

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Q: Why does the screen on my 6 drop to a half screen

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  • by jason269,

    jason269 jason269 Feb 11, 2015 2:13 PM in response to Perez75
    Community Specialists
    Feb 11, 2015 2:13 PM in response to Perez75

    Hello, Perez75

     

    Thank you for visiting Apple Support Communities.

     

    I understand that your screen drops on your iPhone 6 randomly.  This sounds like you may have activated Reachability which is a feature specific to the iPhone 6 and 6 Plus.  This feature is activated by touching the Touch ID sensor twice.  You can disable to feature by following the steps in the article below.

     

    Managing Accessibility features using your device

    Tap Settings > General > Accessibility to find settings for the following features:

    Interaction:

    • Switch Control
    • AssistiveTouch
    • Call Audio Routing
    • Home-click Speed
    • Reachability (iPhone 6 and iPhone 6 Plus only)

     

     

    Use Accessibility features in iOS

     

    Cheers,

     

    Jason H.

  • by Ralph9430,

    Ralph9430 Ralph9430 Feb 9, 2015 11:55 AM in response to Perez75
    Level 6 (18,190 points)
    Apple Watch
    Feb 9, 2015 11:55 AM in response to Perez75

    The purpose for this behavior is to allow you to reach portions of the screen when using the iPhone with one hand. A tap on the Home button should return the screen to normal.