bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Close

Q: My Retina Display has stain damage, HELP!!!

  • All replies
  • Helpful answers

first Previous Page 11 of 94 last Next
  • by JL-DK,

    JL-DK JL-DK Feb 9, 2015 11:02 AM in response to eugenfromberlin
    Level 1 (0 points)
    Feb 9, 2015 11:02 AM in response to eugenfromberlin

    Maybe that is the solution: removing the AR coating entirely???

    With kind regards

    Joakim Larsen, Denmark / Ethiopia

     

    <Personal Information Edited by Host>

  • by JL-DK,

    JL-DK JL-DK Feb 9, 2015 11:01 AM in response to bradymott
    Level 1 (0 points)
    Feb 9, 2015 11:01 AM in response to bradymott

    "Find and share solutions with Apple users around the world." That is the headline to this support site.

    But I see to my surprise that both the link to the petition and to the facebook group have been removed "by host".

    What is going on, Apple?

    Joakim Larsen, Denmark / Ethiopia

     

    <Personal Information Edited by Host>

  • by rafal_jot,

    rafal_jot rafal_jot Feb 9, 2015 11:18 AM in response to JL-DK
    Level 1 (5 points)
    Feb 9, 2015 11:18 AM in response to JL-DK

    20:18CET

  • by Beeblebrox64,

    Beeblebrox64 Beeblebrox64 Feb 9, 2015 11:30 AM in response to JL-DK
    Level 1 (25 points)
    Photos for Mac
    Feb 9, 2015 11:30 AM in response to JL-DK

    This is absurd. An anti reflex coating correctly applied does not peal of due to grease from fingers. This answer is absolutely ridiculous. A lie by Apple to abdicate from its customer responsibility.   Once more: I have insider knowledge of AR coating processes and its resistance and Apple's reply it is simply not the truth. Period.

     

    JL-DK wrote:

     

    Today I got reply from Apple's Relations Executive in Ireland after having the engineering team overlook my case once again:

    "It is caused by external factors like grease from my fingers or the use of liquids. And it is not covered by warranty."

    I am henceforth referred to Apple website, where I am welcome to ask any question or to one of their authorised retailers

    who will be happy to replace the screen for around US$ 950.


    Please view the Facebook group for further comments.


    With kind regards

    Joakim Larsen, Denmark / Ethiopia

  • by mwille64,

    mwille64 mwille64 Feb 9, 2015 12:18 PM in response to JL-DK
    Level 1 (0 points)
    Feb 9, 2015 12:18 PM in response to JL-DK

    I'm going through the process of removing the coating using a soft cotton cloth and window cleaner. It is a very slow process as I don't won't to apply pressure. Were I managed to remove the coating to screen looks much better. However, at some places the coating doesn't want to go. So far I spent about an hour of gently massaging my screen. I have about 70% of the coating off. I will post results once I'm done.

  • by w-f,

    w-f w-f Feb 10, 2015 1:38 AM in response to bradymott
    Level 1 (0 points)
    Feb 10, 2015 1:38 AM in response to bradymott

    I have to tell that I am also heavily suffering from stains on my Macbook Pro Retina Mid 2012:

     

    Foto-10.02.15-10-36-07.jpg

     

    I already contacted my Apple Service point here in Germany - unfortunately Apple is declining a repair of the faulty display EVEN with active Apple Care status! For me - until last week a happy longterm Apple user - this is like a smash in the face. Apple is blaming me for wrong cleaning - which I can just decline, having always(!) just used water and paper tissues for cleaning.

     

    So what to do? Is this really the last and absolutely not customer-orientated answer from Apple?

  • by Miguel Caballero,

    Miguel Caballero Miguel Caballero Feb 11, 2015 3:12 AM in response to w-f
    Level 1 (5 points)
    Feb 11, 2015 3:12 AM in response to w-f

    Same for me in Spain , exactly same words , they say wrong cleaning.....

     

    Is absurd.

  • by Beeblebrox64,

    Beeblebrox64 Beeblebrox64 Feb 11, 2015 7:09 AM in response to Miguel Caballero
    Level 1 (25 points)
    Photos for Mac
    Feb 11, 2015 7:09 AM in response to Miguel Caballero

    Of course it is absurd.

     

    It is definitely a failed production run of anti reflex coating process.

     

    Just imagine, if the AR coating of your [optical] glasses will peal of as easily like from Apple sceens. Each optician in this wold will give you a million excuses and glasses will be replaced without dispute - even if long time out of warranty.

     

    Customer friendly behavior is not one of Apples strength.

     

    Apparently, it seems that Apple thinks, they do not have stand for that. This is so poor from one of the richest companies of the world.

     

    Apple only want's to abdicate from it's liability to customers, that they have some MBPRs out there with lousy AR coating.

     

    Miguel Caballero wrote:

     

    Same for me in Spain , exactly same words , they say wrong cleaning.....

     

    Is absurd.

  • by w-f,

    w-f w-f Feb 11, 2015 7:14 AM in response to Beeblebrox64
    Level 1 (0 points)
    Feb 11, 2015 7:14 AM in response to Beeblebrox64

    Absolutely - what really wonders me that Apple is trying to claim this as a minor issue and even better an issue which should be caused by the customer because of wrong cleaning.

     

    The amount of complaints and replies within this thread alone should show Apple (logically and from a rational standpoint) that something is wrong and that it simply HAS TO BE some quality / production issue....

     

    Like all of us are writing: for me it is still not understable how Apple is treating us without REALLY investigating this issue....

  • by acki00,

    acki00 acki00 Feb 11, 2015 7:49 AM in response to w-f
    Level 1 (8 points)
    Feb 11, 2015 7:49 AM in response to w-f

    Elaine from Apple called me with the same msg: damage due to external factors: microparticles on the keyboard and excessive pressure on the lid. I use my laptop on a desk; I have no idea how there could have been excessive pressure on the lid at any point.

     

    I insisted to send my lapyop to their engineering team so they can analyze an actual faulty machine. Obviously Elaine refused: they' d just send the laptop back.

     

    I can understand Apple wants to protect itself from having to replace thousands of screens, but they can't ecxlude a manufacturing flaw until having analyzed an actual faulty screen.

     

    I demanded to speak to an engineer, no success so far. So: I managed to get a link where I can request the full technical details of their "tests" (no idea what they tested; we'll find out soon). I guess I'll see where to take it from there.

     

    In the mean time I am compiling a list of media contacts. If anyone has any suggestions/contacts that should be included, let me know.

  • by retinafailure,

    retinafailure retinafailure Feb 11, 2015 8:36 PM in response to bradymott
    Level 1 (0 points)
    Feb 11, 2015 8:36 PM in response to bradymott

    I have the same problem on my late 2013 retina macbook pro.

     

    A few months ago I went to apple store regarding the issue (this time I had apple care) and genius told me that it is not under guarantee. I told the genius guy that people have the same issue on official apple community and he told me that they don't care about what is written on apple support and there is no such issue reported to them. Now I don't have apple care anymore but I suppose as I had it it didn't work. I want to make some remarks here which I guess enough to support that apple is trying to mislead customers by letting them think that it is a self made damage.

     

    First of all this issue is only based on retina macbook pros and there is no such discussion among any other laptop brand or apple models. Apple please explain why this is happening only on retina displays.

     

    I still have 2008 macbook pro. I am using as a server. I have no such issue after years. I took a light wet microfiber cleaned it today and it is so clear without any stain. Through these years I fingerprinted it I carried it and so on. Why there is no stain on my 2008 macbook pro but on my retina 10 months later. Apple please answer that!!!

     

    I would suggest that this kind of problems shouldn't be on such expensive laptop. Especially the display is the most important part of the device. If I don't have a proper display than why we buy a laptop?

     

    After so many complains on the forum(s) no answer from apple, ignoring all those people. Those people are sad and they wrote long comments took pictures and went to apple store. Do we have to do so much afford? Didn't we already paid for a proper product? Why this torture to people and apple even doesn't comment on this issue?

     

    I will spread this to the media and also social media I have over 100k twitter follower so do my friends. I suggest everyone do the same thing. Also I will post this not once I will post it every month continuously. I won't manipulate people but I will write what happened, which is our right to do so if the company doesn't care.

     

    Sorry Apple to much chinese production since last years. THUMBS DOWN!!!

  • by mwille64,

    mwille64 mwille64 Feb 12, 2015 1:22 AM in response to mwille64
    Level 1 (0 points)
    Feb 12, 2015 1:22 AM in response to mwille64

    I promised to post some result of my efforts getting rid of the coating. The first image (unfortunately it isn't very good quality) is showing the degraded coating. Every single white stain is a little worn off area.

    IMG_20150208_160119-2mp.jpg

     

    I then started to remove the coating first using a very soft duster and just some water...

     

    IMG_20150209_204925-2mp.jpg

     

    As you can see from the image, about 60-70% of the coating went off (USING A DUSTER + WATER). I can assure everyone, I just used very gently force. It was more a massaging exercise then anything else. It took about 20 minutes ONLY.


    To get of more of the coating I had to use a little more "force" or better different materials. I now changed to a cotton kitchen cloth (the ones you dry your dishes with). Still pretty soft material. An I also used a windows cleaner (one I have been using for the last 10 years on my Plasma TV without any problems). With a little more pressure force and another 30 minutes or so, I got this far...


    IMG_20150212_084116-2mp.jpg

     

    This is about 90% of the coating being removed. As to the rest of it, I have not managed to remove it. I used high percentage alcohol, other kitchen detergents, I even tried thinner (for oil paint) and a special cleaning oil of Dinitrol. No luck, the rest of the coating sticks as if it is burned right into the glass.

     

    So somehow it seems to be possible to have the coating stick no matter what.

     

    I will continue to experiment to get the rest off. In the meantime I ordered a anti glare screen protector as the screen became pretty much like a mirror (what was somewhat expected).

     

    added comment:

     

    Dear Apple,

     

    I'm sure you have the money to waste a few screens to try any kind of chemical or method that is reasonably easy to be applied by us users to remove the coating and replace it by an anti glare protector screen. Maybe you can even test a few screens and recommend a few good ones.

     

    Sure all participants here having this problem don't mind spending an hour + $30 to resolve the issue.

     

    Thanks for listining

    Matthias Wille

  • by mwille64,

    mwille64 mwille64 Feb 12, 2015 1:40 AM in response to mwille64
    Level 1 (0 points)
    Feb 12, 2015 1:40 AM in response to mwille64

    DISCLAIMER TO MY PREVIOUS POSTING...

     

    Please do not attempt to do the same unless you are prepared to screw your screen. I took a risk as I was prepared to have the screen replaced at my cost. If you are not prepared for that, DON'T DO IT !!!!

  • by johannes33,

    johannes33 johannes33 Feb 12, 2015 1:55 AM in response to mwille64
    Level 1 (0 points)
    Feb 12, 2015 1:55 AM in response to mwille64

    Late 2013 Macbook Pro bought in December 2013:

    stain-display.jpg

    Fun-Fact: This is the part of the display i dont clean much.

  • by w-f,

    w-f w-f Feb 12, 2015 2:01 AM in response to johannes33
    Level 1 (0 points)
    Feb 12, 2015 2:01 AM in response to johannes33

    Very interesting that most of the stains look very very similar.

     

    So I guess we all have an equal wrong cleaning method?

first Previous Page 11 of 94 last Next