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Helpful answers
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Feb 10, 2015 8:59 AM in response to miki468by jason269,Hello, miki468.
Thank you for visiting Apple Support Communities.
I would need a little more information regarding the exact error you received to better assist you. However, here are the best troubleshooting resources to start with when not being able to update or restore your iOS device.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/en-us/HT201210
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Jason H.
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Feb 10, 2015 9:07 AM in response to miki468by lllaass,Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
