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Sunbird60

Q: Since this update I have not been able to log in to my online banking account

When I try to log in to my online banking account I get caught in a cycle.  I enter my account number, then my password, then I am flipped back to the first screen.  I enter my account number, next my password, I get flipped back to the first screen and so on. 

I called the Bank Tech support and there is something in the latest update that has created this problem. 

Mac Pro, iOS 8.1.3

Posted on Feb 11, 2015 10:37 AM

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Q: Since this update I have not been able to log in to my online banking account

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  • Helpful answers

  • by FoxFifth,

    FoxFifth FoxFifth Feb 11, 2015 10:49 AM in response to Sunbird60
    Level 7 (26,866 points)
    iPhone
    Feb 11, 2015 10:49 AM in response to Sunbird60

    Your bank tech support doesn't sound very helpful. Are they specifically saying that they do not support Safari Version 8.0.3? If so, did they suggest another browser and version (e.g. Firefox) that they do support on the Mac? Did they suggest/have you tried clearing history and cookies? To do that, open Safari and click Clear History and Website data on the menu named Safari.

  • by dominic23,

    dominic23 dominic23 Feb 11, 2015 10:51 AM in response to Sunbird60
    Level 8 (41,810 points)
    Mac OS X
    Feb 11, 2015 10:51 AM in response to Sunbird60

    Some banks require cookies to be  allowed.

     

    Safari > Preferences > Privacy

     

    Cookies and website data: