MIW63
Level 1 (0 points)

Q: Windows 8.1 with .mov files crashing

I have spent 12 hours with the so called professionals at Microsoft trying to get my daughters laptop to open .mov files.

This is as I write an unresolved issue that a tier 2 technician is supposed to be responding to today 05/01/15.

Although unresolved it made me wonder if this problem is unique to windows 8.1.

The answer would seem to be NO.

I booted up my old desktop PC running windows 7 32 bit with media player 11.

Guess what. The files don't crash the explorer window or indeed media player, although they will not open either.

As these files have been on my desktop for maybe two years I have to ask is this due to some update posted by either Microsoft or Apple as part of a compatibility enhancement?

I cannot be certain, but I feel sure they used to open with no problem at all.

 

Apple or Microsoft?

 

I will keep you posted as to the outcome of my discussion with Microsoft.

In the meantime has anyone else had a similar issue and managed to resolve it?

Posted on Jan 4, 2015 5:52 PM

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MIW63

Q: Windows 8.1 with .mov files crashing

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  • by SCGH,

    SCGH SCGH Feb 12, 2015 5:02 AM in response to Kurt Lang
    Level 1 (0 points)
    iTunes
    Feb 12, 2015 5:02 AM in response to Kurt Lang

    There is a 12 page long thread about this on the Windows website.  Many other people (including me) have had this problem for months and months now.  No solution, but a couple of annoying work-arounds that cause annoyances of their own.  I will see if I can find the link.

  • by SCGH,

    SCGH SCGH Feb 12, 2015 5:04 AM in response to SCGH
    Level 1 (0 points)
    iTunes
    Feb 12, 2015 5:04 AM in response to SCGH

    Here is the link to the 12 page long thread about mfmp4srcsnk.dll crashing due to .mov files from apple devices on Windows.

     

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/mfmp4srcsnkdll -crashing-when-mov-file-is-selected/83b68537-658c-4920-96c4-2f7da8a3bfaf?page=12 &msgId=e374c4e8-774a-4033-8bd0-c77886003cde

  • by Kurt Lang,

    Kurt Lang Kurt Lang Feb 12, 2015 6:15 AM in response to SCGH
    Level 8 (37,994 points)
    Mac OS X
    Feb 12, 2015 6:15 AM in response to SCGH

    I wonder if it's one of those things that only affects certain hardware. Mountain Lion had a terrible color issue that showed up on only a very small percentage of Macs (like both of our Mac Pros).

     

    It sure seems to be that update KB2975719 is the issue for those with the problem. Though as others state, certain third party software could also be the issue. Looks like it's going to be one of those things that is hard to nail down as the actual source.

     

    It was particularly interesting that the one person had install Win 8 from scratch, applied the 8.1 update, and then the rest of the available updates. So the system is completely clean, no third party software installed and no modifications. And yet, .mov files still crash.

     

    For some, removing the KB... update didn't help, but neutering the system file mfmp4srcsnk.dll by appending .OLD (or basically anything else to the name) did. I don't know if that .dll is part of the same KB2975719 update.

  • by section2i,

    section2i section2i May 2, 2015 9:27 AM in response to Jacumba
    Level 1 (0 points)
    iPhone
    May 2, 2015 9:27 AM in response to Jacumba

    This isn't the only thread on the topic - most people assume it's just a Microsoft issue, and the Microsoft forums and various other independent forums are full of it.  There are dozens of suggested workarounds, many of which I've tried, most of which either don't work, work for five minutes and then don't work until you do them again, or completely **** up your system.  Or involve downloading mystery software from shady sources.

     

    It's pathetic.  Apple and Microsoft should have their heads banged together.  FFS this is the 21st century!!!

  • by Jacumba,

    Jacumba Jacumba May 3, 2015 5:52 PM in response to section2i
    Level 4 (2,349 points)
    May 3, 2015 5:52 PM in response to section2i

      What do you mean by a crash? What are the codecs of the file?

  • by nigeeeee,

    nigeeeee nigeeeee Jul 20, 2015 2:37 AM in response to Kurt Lang
    Level 1 (0 points)
    Jul 20, 2015 2:37 AM in response to Kurt Lang

    I have been trying to fix this for the last few days.

    Explorer would crash so i couldn't even look at the files.

    I did find a bit of a fix though using Handbrake and converting the files to a MP4 so at least i can view them and explorer stops crashing.  Tonight's job is to batch all the files and let it run overnight.

  • by hobshobson,

    hobshobson hobshobson Dec 10, 2015 3:12 AM in response to MIW63
    Level 1 (0 points)
    Dec 10, 2015 3:12 AM in response to MIW63

    Workaround

     

    I have had the same problem with the same frustration with family videos for 2+ years.

     

    I have developed a work around:

     

    In the directory one (or more) levels higher, use the search box to find "*.mov".  All the mov files are listed without crashing, and you can then do most operations with them, such as cut or drag & drop.  This technique also works with most applications which use the normal file explorer DLLs to find files.  However, i have bought a file converter to create .mp4 copies. 

     

    DOS command box works fine with .mov files as well.  And there is a START command which starts that file in its default program.

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