bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Close

Q: My Retina Display has stain damage, HELP!!!

  • All replies
  • Helpful answers

first Previous Page 13 of 94 last Next
  • by SRuslanas,

    SRuslanas SRuslanas Feb 12, 2015 6:12 AM in response to w-f
    Level 1 (0 points)
    Feb 12, 2015 6:12 AM in response to w-f

    I am not anyhow represent any service center, but I have experience dealing with authorized service center. I believe before starting to fix, they contacting Apple (in all cases), attaching detailed description and photo of the issue (if required). If Apple confirms, that this is warranty case, then service ordering parts and fixing it.

  • by Bernie vanSwie,

    Bernie vanSwie Bernie vanSwie Feb 12, 2015 6:30 AM in response to bradymott
    Level 1 (0 points)
    Feb 12, 2015 6:30 AM in response to bradymott

    Have you already noticed that there is a pattern for the damages of the late 2013 MB pros, 15' ? In most of the cases, were the AR coating is coming off, the most significant damages are in the left half of the laptop, below the ctrl/alt/cmd and half the space key towards the trackpad and/or above the iSight camera! How could this possibly be explained be wrong cleaning from the user? The "too much pressure" theory seems a bit unlikely as well, unless there would be a slight elevation in all these notebooks at aforementioned areas...

  • by Dmitrij L.,

    Dmitrij L. Dmitrij L. Feb 12, 2015 6:34 AM in response to w-f
    Level 1 (0 points)
    Feb 12, 2015 6:34 AM in response to w-f

    w-f wrote:

     

    Congratulations!

     

    Beeing honest this makes the whole issue even more ridiculous to me, sometimes Apple is replacing, a lot of times they dont!

    As far as I know also Gravis has to contact the "Apple repair office" - Gravis gets a GO from them for the repair, because otherwise Gravis would have to pay it out of their own pocket.

    I also went to an Apple service partner - as I told they have been told by the "Apple repair office" that they reject the repair of my Macbook Pro.

     

    Thanks!

     

    This is indeed a very strange behaviour of Apple. The repair guy neither checked or approved anything nor made any fotos of my display. I believe he looked quite familiar at the faulty spot and told, this would be a warranty case and have to be replaced. I also do not think Gravis ordered the replacement display in my case, they should have had amount of units in their own storage, otherwise the repair would definitely have taken longer than two days.

    Still a very confusing situation...

  • by kkapoor,

    kkapoor kkapoor Feb 12, 2015 8:43 AM in response to bradymott
    Level 1 (80 points)
    Feb 12, 2015 8:43 AM in response to bradymott

    I have had my 15" Retina for exactly 2 years and as of today the coating on the screen is starting to wear off. I clean my screen with a damp microfibre cloth that comes with the machine so this should not be happening. This is not a 'usage' issue as Apple seems to be claiming. It seems pretty clear that the coating has a 'wear' profile and after some time starts to come off. It should be covered under Applecare no questions asked.

  • by strat266,

    strat266 strat266 Mar 18, 2015 2:10 PM in response to kkapoor
    Level 1 (0 points)
    Mar 18, 2015 2:10 PM in response to kkapoor

    Update:

    155 affected users found so far

    34 accepted replacements

     

    <Edited by Host>

  • by MrL22,

    MrL22 MrL22 Feb 12, 2015 9:36 AM in response to strat266
    Level 1 (5 points)
    Feb 12, 2015 9:36 AM in response to strat266

    Thank you for this strat266 but...

     

    Although I am on your list and I have the same issue as the others, I still would not consider this as an Apple issue that should be fixed under warranty. I think we have isolated this issue down to being related to the use of specific cleaning products. If you ran a t-shift shop and a customer washed a t-shirt with a product that contained bleach would you replace the t-shirt?

     

    There are not many things that can withstand bleach and alcohol wipes...

  • by jhkn,

    jhkn jhkn Feb 12, 2015 9:42 AM in response to strat266
    Level 1 (0 points)
    Feb 12, 2015 9:42 AM in response to strat266

    Just for the record. My MacBook is a MacBook Pro 15 inch Retina late 2013.

    The screen is indeed replaced. The country is Holland. The party who replaced it is a-mac.

  • by MrL22,

    MrL22 MrL22 Feb 12, 2015 9:42 AM in response to jhkn
    Level 1 (5 points)
    Feb 12, 2015 9:42 AM in response to jhkn

    Oh and just to clarify on mine, i finished the job and used alcohol wipes to remove the remaining coating...

  • by strat266,

    strat266 strat266 Feb 12, 2015 9:48 AM in response to jhkn
    Level 1 (0 points)
    Feb 12, 2015 9:48 AM in response to jhkn

    Sorry to oppose, but a lot of those listed stated they only used water. So did I.

    YMMV, though.

  • by Dmitrij L.,

    Dmitrij L. Dmitrij L. Feb 12, 2015 9:55 AM in response to MrL22
    Level 1 (0 points)
    Feb 12, 2015 9:55 AM in response to MrL22

    What about the customer, who washed the t-shirt exactly according to your own care instructions with solutions provided by you and ruined it anyway?

    Because this is the exact situation in this case: most people state to have been cleaning their displays only with water and Apple's microfiber cloth, as Apple itself advises to do.

  • by mwille64,

    mwille64 mwille64 Feb 12, 2015 10:08 AM in response to strat266
    Level 1 (0 points)
    Feb 12, 2015 10:08 AM in response to strat266

    Note: flexier = mwille64, hence the headcount goes down by one.

  • by mwille64,

    mwille64 mwille64 Feb 12, 2015 10:20 AM in response to MrL22
    Level 1 (0 points)
    Feb 12, 2015 10:20 AM in response to MrL22

    I absolutely disagree with your observation. Most participants clearly stated that they used fibre cloth only or if at all with water. So did I before I decided to get rid of the anti glare coating or whatever you want to call it in the petty state it was in.

     

    And if you had a look at my posting documenting my experience with removing the coating you would understand that I could remove my coating to 70% with WATER ONLY !!!!!!! and that the LAST 10% CAN'T BE REMOVED AT ALL, regardless of what chemicals I throw at it.

     

    So once and for all, this is not an issue of owners treating their Macbook wrongly !!!!

  • by strat266,

    strat266 strat266 Feb 12, 2015 10:15 AM in response to mwille64
    Level 1 (0 points)
    Feb 12, 2015 10:15 AM in response to mwille64

    K. I tried to reduce by doubles as far as possible,, but sometimes not that easy.

  • by ds99ds,

    ds99ds ds99ds Feb 12, 2015 10:35 AM in response to strat266
    Level 1 (0 points)
    Feb 12, 2015 10:35 AM in response to strat266

    I just came back from genius bar.  I showed him my 2013 15" retina machine screen and he said my defective coating pattern was user error - my fault.  I was ready for him because in my bag i had a second 2013 13" MBP retina machine which is also mine, used in the same household, same conditions, same set of users, same maintenance - water only on screen, and that screen has no deterioration at all. 

     

    Guess what - user error.  i said that Apple needs to take responsibility for manufacturing failure just like GM when their ignition fails.  no go.  not under warranty. 

     

    Bottom line, i will remove the rest of the coating myself.  I will never buy another apple product again.  after this macbook i will go back to PC's.  at least when their machines fail i didn't spend $2,500 for them.  Now i see how Apple makes something like $10,000,000,000 profit per quarter.  they're perfect.  they never make manufacturing errors.  The customer pays for all their mistakes. 

  • by mwille64,

    mwille64 mwille64 Feb 12, 2015 11:03 AM in response to MrL22
    Level 1 (0 points)
    Feb 12, 2015 11:03 AM in response to MrL22

    Please provide an image of your screen after the removal of the coating. Not that I doubt what you're saying, but I believe it would be useful to see the results particular as for me 99% alcohol solution did not do the trick. If it worked for you, you must have been lucky that your coating was bad throughout.

     

    Thanks in advance.

first Previous Page 13 of 94 last Next