justinw11
Level 1 (1 points)

Q: iphone calendar does not synch with outlook

Starting on Feb 1, my iPhone (5s) does not synch with Outlook (2013). Have tried many things:

1. Building new Outlook data file (.pst)

2. Changing synch settings in iTunes

3. Changing USB cables

4.Removing/reinstalling iTunes and other Aplle software

Problem seems to have started after upgrading iOS and iTunes.

Any idea?

iPhone 5s, iOS 7.0.2

Posted on Feb 11, 2015 7:10 PM

by justinw11,Solvedanswer
justinw11 justinw11
Level 1 (1 points)
A:

Chris-

 

Problem has been solved!

 

64 bit iTunes is needed for my 64 bit Windows 7, but I had that already. Problem turned out to be 64 bit Office 2013, which does not have iTunes add-in. After uninstalling 64 bit Office, and installing 32 bit Office, which took forever, synch works again.

 

Yahoo!

Posted on Feb 17, 2015 11:00 AM

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justinw11

Q: iphone calendar does not synch with outlook

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 11, 2015 7:15 PM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 11, 2015 7:15 PM in response to justinw11

    Try resetting the sync history. Is it just that calendar will not sync? Do contacts sync?

  • by justinw11,

    justinw11 justinw11 Feb 12, 2015 7:29 AM in response to justinw11
    Level 1 (1 points)
    Feb 12, 2015 7:29 AM in response to justinw11

    Tried sync reset- no help

    Nothing syncs - calendar, contacts, notes

    iPad sync stopped working also

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 12, 2015 7:48 AM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 12, 2015 7:48 AM in response to justinw11

    You can try information out of this support document, even though it does not list 2013. Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support

     

    I had trouble one time with Outlook 2010, but that was not a fault of Apple or the software, my .pst. file became corrupted. It seems you have already tried creating a new .pst, so I would try removing and reinstalling iTunes, and make sure that you remove it following the instructions in this support document. Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

  • by justinw11,

    justinw11 justinw11 Feb 12, 2015 7:53 AM in response to ChrisJ4203
    Level 1 (1 points)
    Feb 12, 2015 7:53 AM in response to ChrisJ4203

    Tried that already

    Also been on phone with Apple support people for hours

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 12, 2015 8:33 AM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 12, 2015 8:33 AM in response to justinw11

    I realize that you had uninstalled once, I can read. However, many times users do not remove the software in the correct order, which can just cause additional problems. It does not hurt to attempt it again, but that decision is up to you. I'm just providing suggestions that I have seen work in the past, including things I have done and had to deal with.

  • by justinw11,

    justinw11 justinw11 Feb 12, 2015 5:16 PM in response to ChrisJ4203
    Level 1 (1 points)
    Feb 12, 2015 5:16 PM in response to ChrisJ4203

    Hi Chris-

    Sorry if my reply sounded snarky - didn't mean it to be. I really appreciate your comments and suggestions.

    I am starting to conclude that the problem is a corrupt .pst file because:

    1. Both iPhone and iPad stopped syncing

    2. IPhone apparently synced with new (empty) .pst file - at least all iPhone calendar, contacts, and notes data disappeared from iPhone

    3. When I copied data from the old .pst file to the new .pst file the iPhone would no longer sync

    i am out of town. When I get back tomorrow my plan is:

    1. Build a new (empty) .pst file and insert a couple of new test enties

    2. Verify that the iPhone syncs with the new .pst file

    3. If so, examine the entrise in the old .pst file one by one (groan) to try to locate corrupt data

    SInce the problem started on Feb 1,  bad data is probably Feb 1 or later

    Does that make sense?

    THanks

    Justin

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Feb 12, 2015 5:31 PM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 12, 2015 5:31 PM in response to justinw11

    Yes, that does make sense. You can transfer data from the old .pst file without saving it as a .pst file. Archive your current .pst. Then save your contacts as vCards, and save your calendar as an iCalendar file. After creating the new .pst file, you can open the old calendar in the new .pst as well as import the vCards back to your contacts.

     

    Last question, did you run the scanpst.exe program to review your .pst file for corruption? You will find that, if I remember correctly, in the Office program folder. You can search for it. Run that, it prompts you for your .pst file and will scan it for problems. But saying that it started on a specific date would lead me to believe it is something you probably added that day. Out of all of the time I've been using Outlook 2007, 2010, and 2013 with my iPhones, and I've had them since the first one, I've only had 2 small events, and copying over the .pst has fixed them both.

  • by justinw11,Helpful

    justinw11 justinw11 Feb 12, 2015 7:12 PM in response to ChrisJ4203
    Level 1 (1 points)
    Feb 12, 2015 7:12 PM in response to ChrisJ4203

    Great suggestions - I'll try them tomorrow. Thanks

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 12, 2015 7:15 PM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 12, 2015 7:15 PM in response to justinw11

    You're welcome.

  • by justinw11,

    justinw11 justinw11 Feb 13, 2015 2:18 PM in response to ChrisJ4203
    Level 1 (1 points)
    Feb 13, 2015 2:18 PM in response to ChrisJ4203

    Great suggestions - I'll try them tomorrow. Thanks

  • by justinw11,

    justinw11 justinw11 Feb 13, 2015 2:41 PM in response to justinw11
    Level 1 (1 points)
    Feb 13, 2015 2:41 PM in response to justinw11

    Still cannot sync.

    Tried scanpst.exe on pst files. Errors were apparently corrected, but would not sync.

    Created new .pst file. Added a couple of test entries. Would not sync.

    Tried once again removing all Apple software in order prescribed by Apple, and reinstalling. Still would not sync.

    Restored iPhone to old (2014) backup. Got calendar and contact entries from that backup. Still would not synch

    Reset sync history. Still would not sync

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 13, 2015 4:19 PM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 13, 2015 4:19 PM in response to justinw11

    Sorry to hear that. I've tried everything I know to work with. There was another thread about syncing, but it was about an iPhone 6. I'm going to look and see if I can find you a link to a different version of iTunes 12 that may fix your problem Watch for it.

     

    Okay, try downloading and installing this version of iTunes and see if that fixes the sync issue. iTunes 12.1 for Windows (64-bit — for older video cards)

  • by justinw11,Solvedanswer

    justinw11 justinw11 Feb 17, 2015 11:00 AM in response to ChrisJ4203
    Level 1 (1 points)
    Feb 17, 2015 11:00 AM in response to ChrisJ4203

    Chris-

     

    Problem has been solved!

     

    64 bit iTunes is needed for my 64 bit Windows 7, but I had that already. Problem turned out to be 64 bit Office 2013, which does not have iTunes add-in. After uninstalling 64 bit Office, and installing 32 bit Office, which took forever, synch works again.

     

    Yahoo!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 17, 2015 2:27 PM in response to justinw11
    Level 9 (58,092 points)
    iPhone
    Feb 17, 2015 2:27 PM in response to justinw11

    Glad you were able to figure it out.