ditocura

Q: iMac late 2012 turning off unexpectedly and randomly

Hello, my iMac late 2012 27" turns off/crashes unexpectedly and randomly. It’s as if the power cord has been disconnected. And it doesn’t restart when I press the power on button. I have to switch off the power socket, wait for a few minutes, then it can be turned back on. This does not happen when I use a specific application. I'm not sure if the problem is software or hardware. I use 2 external HD's. I use a no-break too. I tested to another power outlet and the problem continues.

If you know something else that I should do, I will greatly appreciate!

 

In console, appears: 15/02/15 13:13:14,000 kernel[0]: Previous shutdown cause: 0

 

 

Yosemite 10.10.2

8 GB 1600 MHz DDR3

2,9 GHz Intel Core i5

iMac (27-inch, Late 2012), OS X Yosemite (10.10.2), null

Posted on Feb 15, 2015 7:47 AM

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Q: iMac late 2012 turning off unexpectedly and randomly

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Feb 15, 2015 9:06 AM in response to ditocura
    Level 9 (58,956 points)
    Photos for Mac
    Feb 15, 2015 9:06 AM in response to ditocura

    Post and EtreCheck report of your system, we can then look for obvious issues with your computer.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 15, 2015 9:44 AM in response to ditocura
    Level 10 (208,037 points)
    Applications
    Feb 15, 2015 9:44 AM in response to ditocura

    If you haven't already done so, try this simple step first.

  • by ditocura,

    ditocura ditocura Feb 16, 2015 5:17 AM in response to rkaufmann87
    Level 1 (0 points)
    Feb 16, 2015 5:17 AM in response to rkaufmann87

    rkaufmann87 wrote:

     

    Post and EtreCheck report of your system, we can then look for obvious issues with your computer.

    Hi, rkaufmann87! Below the result. Thank you!


    Problem description:

    Hello, my iMac late 2012 27" turns off/crashes unexpectedly and randomly. It’s as if the power cord has been disconnected. And it doesn’t restart when I press the power on button. I have to switch off the power socket, wait for a few minutes, then it can be turned back on. This does not happen when I use a specific application. I'm not sure if the problem is software or hardware. I use 2 external HD's. I use a no-break too. I tested to another power outlet and the problem continues.

    If you know something else that I should do, I will greatly appreciate!

     

    In console, appears: 15/02/15 13:13:14,000 kernel[0]: Previous shutdown cause: 0

     

    EtreCheck version: 2.1.8 (121)

    Report generated 16 de fevereiro de 2015 10:57:09 BRST

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (27-inch, Late 2012) (Technical Specifications)

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 0:5:14

     

    Disk Information: ℹ️

        APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (853.65 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ℹ️

        Seagate Expansion Desk 2 TB

            2014 Lucas (disk1s1) /Volumes/2014 Lucas : 2.00 TB (204.02 GB free)

        Wacom Co.,Ltd. CTL-470

        Apple Inc. FaceTime HD Camera (Built-in)

        JMicron Samsung S2 Portable 1 TB

            Lucas Braga (disk2s1) /Volumes/Lucas Braga : 1.00 TB (1.52 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/Capture One.app

        [not loaded]    com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]

        [not loaded]    com.wacom.kext.pentablet (5.3.2 - SDK 10.8) [Click for support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

        [loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]

     

    Startup Items: ℹ️

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    Problem System Launch Daemons: ℹ️

        [running]    com.seagate.TBDecorator.plist [Click for support]

     

    Launch Agents: ℹ️

        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.adobe.AdobeCreativeCloud.plist [Click for support]

        [failed]    com.extensis.FMCore.plist [Click for support] [Click for details]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.wacom.pentablet.plist [Click for support]

        [loaded]    org.gpgtools.gpgmail.enable-bundles.plist [Click for support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid-user.plist [Click for support]

        [loaded]    org.gpgtools.Libmacgpg.xpc.plist [Click for support]

        [loaded]    org.gpgtools.macgpg2.fix.plist [Click for support]

        [running]    org.gpgtools.macgpg2.shutdown-gpg-agent.plist [Click for support]

        [loaded]    org.gpgtools.macgpg2.updater.plist [Click for support]

     

    Launch Daemons: ℹ️

        [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.divx.agent.postinstall.plist [Click for support]

        [failed]    com.goacemjobhmmbdlbbfjgifjcojdfnjfm.updater.plist [Click for support] [Click for details]

        [not loaded]    com.linotype.FontFolderProtector.plist [Click for support]

        [failed]    com.seagate.dashboard.plist [Click for support] [Click for details]

        [running]    com.spotify.webhelper.plist [Click for support]

        [loaded]    com.valvesoftware.steamclean.plist [Click for support]

        [loaded]    de.metaquark.appfresh.plist [Click for support]

     

    User Login Items: ℹ️

        FontExplorerXAutoload    Aplicativo Hidden (/Users/[redacted]/Library/Application Support/Linotype/FontExplorer X/FontExplorerXAutoload.app)

        iTunesHelper    Aplicativo  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

        WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]

        WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]

        JavaAppletPlugin: Version: Java 8 Update 31 Check version

     

    User internet Plug-ins: ℹ️

        npsf_uni: Version: sf 3.3.2.1 [Click for support]

        Google Earth Web Plug-in: Version: 7.1 [Click for support]

     

    Safari Extensions: ℹ️

        JavaScript Blocker

        delicious

        DivX Plus Web Player HTML5 <video>

        Cryptocat

        Disconnect

        DuckDuckGo

        Blur (Formerly DoNotTrackMe)

        AdBlock

        Best Youtube Downloader

        Awesome Screenshot

        Save to Pocket

        SafariSGP

        Incognito

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        GPGPreferences  [Click for support]

        Java  [Click for support]

        Paragon NTFS for Mac ® OS X  [Click for support]

        Seagate Dashboard for Mac OSX  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             2%    WindowServer

             0%    fontd

             0%    mds

             0%    AppleSpell

             0%    com.apple.WebKit.Networking

     

    Top Processes by Memory: ℹ️

        292 MB    Safari

        100 MB    com.apple.WebKit.WebContent

        94 MB    mds_stores

        69 MB    WindowServer

        52 MB    Dock

     

    Virtual Memory Information: ℹ️

        5.22 GB    Free RAM

        2.02 GB    Active RAM

        358 MB    Inactive RAM

        985 MB    Wired RAM

        1.11 GB    Page-ins

        0 B    Page-outs

     

    Diagnostics Information: ℹ️

        Feb 16, 2015, 10:48:51 AM    Self test - passed

        Feb 15, 2015, 12:43:21 PM    /Library/Logs/DiagnosticReports/mdworker_2015-02-15-124321_[redacted].cpu_resou rce.diag [Click for details]

        Feb 15, 2015, 12:39:58 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-15- 123958_[redacted].crash

        Feb 15, 2015, 11:41:16 AM    /Library/Logs/DiagnosticReports/mdworker_2015-02-15-114116_[redacted].cpu_resou rce.diag [Click for details]

        Feb 15, 2015, 11:35:58 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-15-113558_[redacted].crash

        Feb 15, 2015, 11:35:42 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-15-113542_[redacted].crash

        Feb 15, 2015, 11:11:26 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-15-111126_[redacted].crash

        Feb 14, 2015, 12:50:59 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-14- 125059_[redacted].crash

        Feb 14, 2015, 12:10:58 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-121058_[redacted].crash

        Feb 14, 2015, 12:07:46 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120746_[redacted].crash

        Feb 14, 2015, 12:07:31 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120731_[redacted].crash

        Feb 14, 2015, 12:07:13 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120713_[redacted].crash

        Feb 14, 2015, 12:06:58 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120658_[redacted].crash

        Feb 14, 2015, 12:06:47 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120647_[redacted].crash

        Feb 14, 2015, 12:06:37 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120637_[redacted].crash

        Feb 14, 2015, 12:06:26 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120626_[redacted].crash

        Feb 14, 2015, 12:06:09 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120609_[redacted].crash

        Feb 14, 2015, 12:05:53 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120553_[redacted].crash

        Feb 14, 2015, 12:05:42 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120542_[redacted].crash

        Feb 14, 2015, 12:05:22 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120522_[redacted].crash

        Feb 14, 2015, 12:05:12 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120512_[redacted].crash

        Feb 14, 2015, 12:05:05 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120505_[redacted].crash

        Feb 14, 2015, 12:04:51 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120451_[redacted].crash

        Feb 14, 2015, 11:34:20 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-14- 113420_[redacted].crash

        Feb 14, 2015, 10:06:07 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-14- 100607_[redacted].crash

        Feb 14, 2015, 09:33:38 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093338_[redacted].crash

        Feb 14, 2015, 09:33:26 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093326_[redacted].crash

        Feb 14, 2015, 09:33:15 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093315_[redacted].crash

        Feb 14, 2015, 09:33:04 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093304_[redacted].crash

        Feb 14, 2015, 09:32:57 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093257_[redacted].crash

        Feb 14, 2015, 09:32:43 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093243_[redacted].crash

        Feb 14, 2015, 09:32:34 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093234_[redacted].crash

        Feb 14, 2015, 09:32:21 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093221_[redacted].crash

        Feb 14, 2015, 09:31:59 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093159_[redacted].crash

        Feb 14, 2015, 09:31:52 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093152_[redacted].crash

        Feb 14, 2015, 09:31:37 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093137_[redacted].crash

        Feb 14, 2015, 09:31:25 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093125_[redacted].crash

        Feb 14, 2015, 09:31:06 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093106_[redacted].crash

        Feb 14, 2015, 09:30:55 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093055_[redacted].crash

        Feb 14, 2015, 09:30:48 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093048_[redacted].crash

        Feb 14, 2015, 09:30:26 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093026_[redacted].crash

        Feb 14, 2015, 09:30:20 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093020_[redacted].crash

        Feb 14, 2015, 09:30:11 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093011_[redacted].crash

        Feb 14, 2015, 09:09:21 AM    /Library/Logs/DiagnosticReports/Safari_2015-02-14-090921_[redacted].hang

        Feb 14, 2015, 09:09:12 AM    /Library/Logs/DiagnosticReports/Twitter_2015-02-14-090912_[redacted].hang

        Feb 14, 2015, 08:52:08 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-14- 085208_[redacted].crash

        Feb 14, 2015, 11:35:25 AM    /Library/Logs/DiagnosticReports/Safari_2015-02-14-113525_[redacted].hang

        Feb 14, 2015, 02:50:34 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2015-02-14- 145034_[redacted].crash

        Feb 14, 2015, 12:13:45 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-121345_[redacted].crash

        Feb 14, 2015, 12:10:39 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-121039_[redacted].crash

        Feb 14, 2015, 12:07:21 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120721_[redacted].crash

        Feb 14, 2015, 12:06:15 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120615_[redacted].crash

        Feb 14, 2015, 12:05:32 PM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-120532_[redacted].crash

        Feb 14, 2015, 09:32:10 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093210_[redacted].crash

        Feb 14, 2015, 09:31:16 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-02-14-093116_[redacted].crash

  • by ditocura,

    ditocura ditocura Feb 16, 2015 5:18 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 16, 2015 5:18 AM in response to Linc Davis

    Thank you! I'm doing it now.

  • by ditocura,

    ditocura ditocura Feb 16, 2015 6:37 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 16, 2015 6:37 AM in response to Linc Davis

    Linc Davis wrote:

     

    If you haven't already done so, try this simple step first.

    I made it and the problems continues...

  • by Linc Davis,

    Linc Davis Linc Davis Feb 16, 2015 6:48 AM in response to ditocura
    Level 10 (208,037 points)
    Applications
    Feb 16, 2015 6:48 AM in response to ditocura

    The device is overheating or has some other kind of hardware fault.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Feb 16, 2015 6:55 AM in response to ditocura
    Level 9 (58,956 points)
    Photos for Mac
    Feb 16, 2015 6:55 AM in response to ditocura

    I agree with LInc, your computer has some type of hardware fault and needs to be taken to an Apple Store or an Apple Authorized Service Provider for service. If you do not have an Apple Store in your area then click AASP Locator to locate an AASP in your area.

  • by oszifromlondon,

    oszifromlondon oszifromlondon Mar 3, 2015 4:12 PM in response to ditocura
    Level 1 (0 points)
    Mar 3, 2015 4:12 PM in response to ditocura

    Hi guys I try to do the same but my eyes doesn't see the problem.

    Please help

     

    Problem description:

    Randomly switch off 3-4 times a day

     

    EtreCheck version: 2.1.8 (121)

    Report generated 3 March 2015 23:52:48 GMT

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (27-inch, Late 2012) (Technical Specifications)

        iMac - model: iMac13,2

        1 2.9 GHz Intel Core i5 CPU: 4-core

        24 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ℹ️

        OS X 10.10.2 (14C109) - Time since boot: 1:9:51

     

    Disk Information: ℹ️

        APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (783.36 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ℹ️

        Logitech USB Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        DSGi ADVENT TOUCH PRINT AIO

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Applications/DAEMON Tools Lite.app

        [not loaded]    com.disc-soft.DAEMONTools.VirtualSCSIBus (1.0.1 - SDK 10.8) [Click for support]

     

            /Applications/ESET Cyber Security Pro.app

        [loaded]    com.eset.kext.esets_kac (600.01.40f01) [Click for support]

        [loaded]    com.eset.kext.esets_pfw (600.01.40f01) [Click for support]

     

    Launch Agents: ℹ️

        [running]    com.advent.BonjourAgent.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [unknown]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.trusteer.rapport.rapportd.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.disc-soft.DAEMONTools.PrivilegedHelper.plist [Click for support]

        [running]    com.eset.esets_daemon.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

        [running]    com.trusteer.rooks.rooksd.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.adobe.ARM.[...].plist [Click for support]

        [loaded]    com.advent.ADVENT AiO Annual Opt.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

     

    User Login Items: ℹ️

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Google+ Auto Backup    Application  (/Applications/Google+ Auto Backup.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Solar Service    Application  (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)

        ESET Cyber Security Pro    Application  (/Applications/ESET Cyber Security Pro.app)

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

     

    User internet Plug-ins: ℹ️

        Picasa: Version: 1.0 - SDK 10.6 [Click for support]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Perian  [Click for support]

        Trusteer Endpoint Protection  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             3%    WindowServer

             0%    fontd

             0%    rapportd

             0%    AppleSpell

             0%    esets_gui

     

    Top Processes by Memory: ℹ️

        567 MB    firefox

        490 MB    softwareupdated

        155 MB    installd

        129 MB    Finder

        129 MB    WindowServer

     

    Virtual Memory Information: ℹ️

        16.71 GB    Free RAM

        4.15 GB    Active RAM

        3.39 GB    Inactive RAM

        1.52 GB    Wired RAM

        3.17 GB    Page-ins

        0 B    Page-outs

     

    Diagnostics Information: ℹ️

        Mar 3, 2015, 10:41:59 PM    Self test - passed

        Mar 3, 2015, 09:24:50 PM    /Library/Logs/DiagnosticReports/esets_proxy_2015-03-03-212450_[redacted].crash

        Mar 1, 2015, 10:25:48 AM    /Library/Logs/DiagnosticReports/firefox_2015-03-01-102548_[redacted].cpu_resour ce.diag [Click for details]

  • by etresoft,

    etresoft etresoft Mar 3, 2015 4:40 PM in response to oszifromlondon
    Level 7 (29,380 points)
    Mac OS X
    Mar 3, 2015 4:40 PM in response to oszifromlondon

    Get rid of your "clean up" software, your antivirus software, and your "virtual scsci" software. If you continue to have problems, start your own thread, describe your problem, and include a new EtreCheck report.

  • by oszifromlondon,

    oszifromlondon oszifromlondon Mar 4, 2015 2:07 PM in response to etresoft
    Level 1 (0 points)
    Mar 4, 2015 2:07 PM in response to etresoft

    Thanks I will

  • by nellaalex,

    nellaalex nellaalex Jan 30, 2016 2:29 AM in response to ditocura
    Level 1 (0 points)
    Jan 30, 2016 2:29 AM in response to ditocura

    Hi guys I have the same problem of Ditocura and my iMac 27 late 2012 turn off randomly.

    Here the response of Etrcheck.

     

    EtreCheck version: 2.7.8 (238)

    Report generated 2016-01-30 11:22:53

    Download EtreCheck from http://etrecheck.com

    Runtime 1:47

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: No problem - just checking

     

    Hardware Information:

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 2,9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        NVIDIA GeForce GTX 660M - VRAM: 512 MB

            iMac 2560 x 1440

            SONY TV 2560 x 1440 @ 60 Hz

     

    System Software:

        OS X El Capitan 10.11 (15A284) - Time since boot: less than an hour

     

    Disk Information:

        APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (388.33 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE SSD SM128E disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (388.33 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/sudoers, File size 1302 but expected 2299

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchDaemons/com.robohippo.HippoConnectDaemon.plist

        /Library/LaunchAgents/com.robohippo.HippoConnectAgent.plist

        2 unknown files found. [Check files]

     

    Kernel Extensions:

            /Library/Extensions

        [not loaded]    com.caiaq.driver.NIUSBAudio2DJDriver (2.6.0 - SDK 10.8) [Support]

        [not loaded]    com.caiaq.driver.NIUSBAudio4DJDriver (2.6.0 - SDK 10.8) [Support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.6.0 - SDK 10.8) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorAudio2Driver (2.6.0 - SDK 10.8) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.6.0 - SDK 10.8) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.6.0 - SDK 10.8) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.native-instruments.driver.NIUSBDeviceHelper (1.1.0 - SDK 10.7) [Support]

     

    Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

        [running]    com.bjango.istatmenusagent.plist [Support]

        [running]    com.bjango.istatmenusnotifications.plist [Support]

        [running]    com.bjango.istatmenusstatus.plist [Support]

        [loaded]    com.google.keystone.agent.plist [Support]

        [running]    com.robohippo.HippoConnectAgent.plist [Support]

        [loaded]    com.teamviewer.teamviewer.plist [Support]

        [loaded]    com.teamviewer.teamviewer_desktop.plist [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.SwitchBoard.plist [Support]

        [loaded]    com.adobe.fpsaud.plist [Support]

        [running]    com.bjango.istatmenusdaemon.plist [Support]

        [loaded]    com.google.keystone.daemon.plist [Support]

        [failed]    com.prey.agent.plist [Support] [Details]

        [loaded]    com.robohippo.HippoConnectDaemon.plist [Support]

        [loaded]    com.teamviewer.teamviewer_service.plist [Support]

     

    User Login Items:

        iTunesHelper    Applicazione  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        NIHardwareAgent    Applicazione Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

     

    Other Apps:

        [running]    com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck

        [running]    com.native-instruments.NIHardwareService.92832

        [running]    com.shazam.mac.Shazam.64992

        [loaded]    com.shazam.mac.ShazamHelper

     

    Internet Plug-ins:

        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

        FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 10.1.16 [Support]

        Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

        AdobePDFViewer: Version: 10.1.16 [Support]

        Default Browser: Version: 601 - SDK 10.11

        PMCADownloader: Version: 1.2.1998.896 - SDK 10.5 [Support]

        JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

     

    Safari Extensions:

        AdBlock

     

    3rd Party Preference Panes:

        Flash Player  [Support]

        Native Instruments USB Audio  [Support]

     

    Time Machine:

        Skip System Files: YES - System files not being backed up

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 1.11 TB Disk used: 717.35 GB

        Destinations:

            Backup sicurezza [Local]

            Total size: 2.00 TB

            Total number of backups: 30

            Oldest backup: 10/11/14, 04:24

            Last backup: 13/12/14, 13:27

            Size of backup disk: Too small

                Backup size 2.00 TB < (Disk used 717.35 GB X 3)

     

    Top Processes by CPU:

             6%    WindowServer

             3%    coreaudiod

             2%    fontd

             1%    kernel_task

             1%    Shazam

     

    Top Processes by Memory:

        1.42 GB    com.apple.WebKit.WebContent(7)

        778 MB    kernel_task

        418 MB    Safari

        311 MB    mds_stores

        180 MB    com.apple.WebKit.Plugin.64

     

    Virtual Memory Information:

        2.86 GB    Free RAM

        5.13 GB    Used RAM (1.25 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jan 30, 2016, 10:46:30 AM    Self test - passed

     

    El Capitan 10.11

    8 GB 1600 MHz DDR3

    2,9 GHz Intel Core i5

     

    I hope on your help!

     

    Thanks in advance

     

    Alessandro

  • by etresoft,

    etresoft etresoft Jan 30, 2016 6:02 AM in response to nellaalex
    Level 7 (29,380 points)
    Mac OS X
    Jan 30, 2016 6:02 AM in response to nellaalex

    Hello nellaalex,

    You should really start a new thread with your question if you want to get good responses. That's the way this forum works.

  • by nellaalex,

    nellaalex nellaalex Jan 30, 2016 7:07 AM in response to etresoft
    Level 1 (0 points)
    Jan 30, 2016 7:07 AM in response to etresoft

    Thanks etresoft i start also a new thread.