bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Q: My Retina Display has stain damage, HELP!!!

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  • by retinafailure,

    retinafailure retinafailure Feb 12, 2015 11:07 AM in response to ds99ds
    Level 1 (0 points)
    Feb 12, 2015 11:07 AM in response to ds99ds

    This is very interesting that apple doesn't care about this issue even though this is a direct feedback on their own community page. On the other hand why this is happening only to retina displays especially 2013 and 2014.

     

    Also many people are rejected by genius bar when they had apple care. Now many users haven't it anymore. What will happen if apple accepts that the problem is on their side?

     

    By the way the genius bar is not a genius bar. These guys are trying to give you the impression that whether the this is a normal issue or user fault. Thats the genius part I guess.

  • by johannes33,

    johannes33 johannes33 Feb 12, 2015 1:21 PM in response to MrL22
    Level 1 (0 points)
    Feb 12, 2015 1:21 PM in response to MrL22

    As my stains startet at the top, where i touch the screen when opening the notebook, the best workaround seems to be to not to open it. That way the screen remains in mint condition and the keyboard is out of danger to transfer acidic sweat to the display. Maybe i just buy a cheap Windows Laptop when i need to look at something or for typing. Maybe i can even leave the MacBook at an Apple Store where People know how to use it and how to clean it.

     

    I'm not on the list yet. I'll try to go to an gravis shop and ask what they do.

  • by mokodo,

    mokodo mokodo Feb 12, 2015 5:07 PM in response to strat266
    Level 1 (0 points)
    Feb 12, 2015 5:07 PM in response to strat266

    just want to add some photos to the family album

    mcbook_mkd.jpg

    and the shocking part is just realised couple days ago that my screen also has burnt trace, you can take a look at the corner of the screen there's a small apple logo and chrome menu bar also the square address bar, even though i didn't do much browsing on this laptop (i do that a lot on my big screen desktop gaming PC) and always set the screen saver (i love flurry) on my rMBP for 5 minutes when i was off.

     

    model : 13" rmbp late 2012

    location: japan

     

    ps excuse my englsh

  • by JL-DK,

    JL-DK JL-DK Feb 13, 2015 5:09 AM in response to MrL22
    Level 1 (0 points)
    Feb 13, 2015 5:09 AM in response to MrL22

    Maybe you should take some time to read through the thread once again

    if you are under the impression that this problem is related to the use of cleaning products....

     

    With kind regards

    Joakim Larsen, Denmark / Ethiopia

  • by rbrtw,

    rbrtw rbrtw Feb 16, 2015 3:01 AM in response to rbrtw
    Level 1 (0 points)
    Feb 16, 2015 3:01 AM in response to rbrtw

    Just an update, I removed the iVisor to blow out some trapped dust particles and can confirm it has stripped the majority of the AR from the bezel area (where it attaches).  Before installing the iVisor only around 10% of the AR coating had come off.

     

    So if a certified Mac Accessory triggers the fault, the argument about inappropriate cleaning practices is bunk.

  • by ds99ds,

    ds99ds ds99ds Feb 16, 2015 8:39 AM in response to rbrtw
    Level 1 (0 points)
    Feb 16, 2015 8:39 AM in response to rbrtw

    of course.  Apple is behaving shamefully and arrogantly.  I have a special feeling about apple right about now.

     

    not only did we pay top dollar for the most premium of laptops, not only are we disturbed () by the deterioration, traveled back and forth to an apple store to be told we created the problem, then have to look at our scratchy damaged screen hours every day, and know that Apple will fix it if we pay for it and they can make a profit on it and we will be out of a machine for a week!

     

    refrain: I have a special feeling about apple right about now.

     

    Imagine this:  you buy a brand new mercedes - top of the line, and pay an extra $1500 for that pearl black paint color.  1 year into owning all the paint starts to bubble up.  it looks like crap.  you've kept it in a garage and driven it like all your previous mercedes.  you take it to mercedes and they say you caused the paint failure.  they don't know how and they know that lots of other customers are complaining about the same thing.  and then they tell you that for $5,000 ($2,000 profit)  they are willing to fix your paint job problem that you caused.  But you have the leave the car for a week too, and no loaner car.

     

    Apple makes a profit (not sales mind you, but money in their pockets after all expenses) of ninety million dollars a day, 7 days a week, 365 days a year.   that's $90,000,000 every 24 hours every day and adds up to $30,000,000,000 a year.  That's thirty billion. 

     

    refrain:  I have a special feeling about apple right about now.

  • by rafal_jot,

    rafal_jot rafal_jot Feb 16, 2015 8:48 AM in response to ds99ds
    Level 1 (5 points)
    Feb 16, 2015 8:48 AM in response to ds99ds

    ds99ds wrote:

    (...)

    Imagine this:  you buy a brand new mercedes - top of the line, and pay an extra $1500 for that pearl black paint color.  1 year into owning all the paint starts to bubble up.  it looks like crap.  you've kept it in a garage and driven it like all your previous mercedes.  you take it to mercedes and they say you caused the paint failure.  they don't know how and they know that lots of other customers are complaining about the same thing.  and then they tell you that for $5,000 ($2,000 profit)  they are willing to fix your paint job problem that you caused.  But you have the leave the car for a week too, and no loaner car.

    (...)

    No, They'll  say you. It's only cosmetic issue. Not under warranty.

  • by ds99ds,

    ds99ds ds99ds Feb 16, 2015 8:59 AM in response to rafal_jot
    Level 1 (0 points)
    Feb 16, 2015 8:59 AM in response to rafal_jot

    not sure what if you're saying that sarcastically?  I guess you are.

     

    In any case of course it's not cosmetic, the view of the screen is damaged and has significantly deteriorated and apple upsold me to pay 25% more for my macbook to have the best screen view possible - THE RETINA!  A cosmetic problem would be if something totally irrelevant to the functioning of the machine occurred, e.g. the outside metal case tarnished.

  • by rafal_jot,

    rafal_jot rafal_jot Feb 16, 2015 9:12 AM in response to ds99ds
    Level 1 (5 points)
    Feb 16, 2015 9:12 AM in response to ds99ds

    DS99ds, I think all serious arguments are over and you can find them in previous posts. Now it is ridiculous...

  • by ds99ds,

    ds99ds ds99ds Feb 16, 2015 9:46 AM in response to rafal_jot
    Level 1 (0 points)
    Feb 16, 2015 9:46 AM in response to rafal_jot

    it's hard to make out what your point is other than over-the-top arrogance. 

     

    The fact is that my problem persists, the coating continues to deteriorate and new users are joining the complaint list daily. 

     

    "I think all serious arguments are over"  Who made you the ultimate decider of this forum?  if you weren't so serious you would be a funny caricature. 

     

    While i can't stop you from your snide comments and bullying behavior i will no longer respond to you after this.  I am sure you will continue to attempt to engage with personal negative and disparaging attacks and try to one up and put down.

  • by flexier,

    flexier flexier Feb 16, 2015 10:52 AM in response to ds99ds
    Level 1 (4 points)
    Feb 16, 2015 10:52 AM in response to ds99ds

    Hey you two lovebirds, calm down. The matter is too serious to fight over it; at least in-between each other. Save your energy for Apple.

     

    As to the argument, let us assume Apple is right and the damage is cosmetic. I'm actually astonished - the least to say - that Apple comes up with that argument. This as frankly speaking consumers of Apple products are willing to pay double the money compared to competitor products precisely because of design, aesthetics, cosmetics and last but not least quality. If we Apple consumers wouldn't care for that, we wouldn't be Apple consumers in the first place. Functionality in contrast was never a selling argument for me.

     

    So whether this is a cosmetic damage or a functional damage is a pretty mood argument in respect to Apple products.

     

    Another aspect of cause is the loss in value in this case. I used to be able to sell my Apple products 2nd hand (before purchasing the new and latest products) to a very good price because of the quality of manufacturing. My Macbook Retina is no longer sellable at all or if at quite a reduced price. This makes my Macbook Retina even more expensive.

  • by JL-DK,

    JL-DK JL-DK Mar 18, 2015 2:12 PM in response to flexier
    Level 1 (0 points)
    Mar 18, 2015 2:12 PM in response to flexier

    Hi all.

     

    Thanks for your post, flexier. Good points.

     

    There is a lot of disappointment, anger and frustration in the air. And rightfully so.

    We all feel cheated and on top of this Apple is behaving shamefully and arrogantly.

     

    But lets keep the ball on Apples side.

    And lets stand together in this matter.

    This is the only way we have a chance - if any at all...

     

    Many gretings

    Joakim, Denmark / Ethiopia

     

    <Edited by Host>

  • by rafal_jot,

    rafal_jot rafal_jot Feb 16, 2015 3:40 PM in response to ds99ds
    Level 1 (5 points)
    Feb 16, 2015 3:40 PM in response to ds99ds


    it's hard to make out what your point is other than over-the-top arrogance.

    Oh, Man. I'm sorry, I did not mean to offend You. I should polish my English before I'll start to by funny again.

    Of course I was talking about this situation not about You and not about your post. If you read previous post, it is hard 15 pages,I know, You would find what

    I wrote about it. More, I made little movie:

    https://www.youtube.com/watch?v=mchm7jFTZwE (btw 23000 views)

    ... I know...my english.... but I was so angry that I have not bothered.

    That's why now I think there is no more to say on THIS Apple Community Forum.

  • by Alex Hoven,

    Alex Hoven Alex Hoven Feb 17, 2015 1:48 AM in response to bradymott
    Level 1 (0 points)
    Feb 17, 2015 1:48 AM in response to bradymott

    It might be useful to post which screen you guys have, LG or Samsung. I'm wondering if it happens on both screens.

     

    How to check:

     

    Go to your Applications folder and launch Terminal. Paste in the following and hit return:

    ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

    Look at the beginning of the second line to see which manufacturer made your display. If it starts with LP then you have an LG display. Samsung displays start with LSN

  • by w-f,

    w-f w-f Mar 18, 2015 2:13 PM in response to bradymott
    Level 1 (0 points)
    Mar 18, 2015 2:13 PM in response to bradymott

    Hey guys!

     

    If anybody of us wants some answer from Apple within this thread we need to put preasure on Apple regarding this issue!

     

    AND more important spread the word within your home country and language. Meaning: get in contact with potential computer magazines, suitable forums, etc. - making this issue even more public!

     

    It is on us, if we can make Apple show some reaction to us!

     

    <Edited by Host>

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