Johanna1724
Level 1 (0 points)

Q: why do i not receive junk mail at all on my icloud account?

Please can someone help me by answering why i do not receive any junk mail on my icloud account? I am applying for jobs but have no replies at all... It could be that i am not suitable for the positions but i am worried i have mail and am not responding!

iPhone 4S, also on my pc (which is not apple)

Posted on Feb 16, 2015 5:24 AM

Close
Johanna1724

Q: why do i not receive junk mail at all on my icloud account?

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Feb 17, 2015 9:44 AM in response to Johanna1724
    Community Specialists
    Feb 17, 2015 9:44 AM in response to Johanna1724

    Hello Johanna1724,

     

    If you feel that the junk mail filter for your iCloud account may be inadvertently catching non-junk emails, you may want to check the Junk mailbox for your account at iCloud.com, as outlined in the following article:

     

    Troubleshooting false-positives

    Due to the complexity of accurately detecting and filtering out junk mail, on rare occasions a legitimate email from a friendly source may be blocked from reaching your Inbox. This is called a false positive.

     

    If you feel that a legitimate email message was inadvertently filtered, you may want to ask your friend to send a follow-up email to verify that the issue exists. If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Also make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

     

    iCloud: Identifying and filtering junk mail - Apple Support

     

    Sincerely,

    - Brenden