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All replies
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Helpful answers
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Feb 17, 2015 10:15 AM in response to rob.lappby ChrisJ4203,It sounds more like an issue with the Jabra. Is it necessary to push this connect button always? I would check with Jabra support. Since you can pair the device, it shows the Bluetooth for the phone is working properly. But the necessity to push connect, which it should do automatically, and then the need to pair again makes me wonder about the device.
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Feb 17, 2015 10:24 AM in response to ChrisJ4203by rob.lapp,This is normal behavior for the jabra cruiser. When you push the button once, quickly, it comes out of sleep mode and is ready to connect. This is how it worked perfectly for my iphone5. For my iphone6, after pushing the button to wake up the jabra, it will not connect, and eventually times out and goes back to sleep. This is what would happen with my iphone5 if bluetooth was turned off. If I select the jabra device from my devices list on my phone, while the jabra is awake but not connected, it will also not connect.
I'll see if anyone on the jabra support site is having a similar problem.
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Feb 17, 2015 10:54 AM in response to rob.lappby ChrisJ4203,★HelpfulOkay, I understand that. However, if the device is paired, then you should connect automatically when the device is in range and you wake it up. You can try removing the device from the Bluetooth menu and then seeing if there is some type of reset on the Jabra. It may be that it is still looking for your old device if they had the same name. It may not be able to pair with more than one device and the Jabra is "confused". See if there is support information on doing a reset for the Jabra, then put it into pairing mode and pair your phone again.
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Feb 17, 2015 11:37 AM in response to ChrisJ4203by rob.lapp,Hi Chris,
This may be the answer, Jabra also suggested resetting the cruiser to factory settings. I did "clone" my new phone so it has the same name but I suppose the bluetooth addess may be different. I will try this later and let you know how it works out.
Thanks,
Rob
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Feb 17, 2015 2:19 PM in response to rob.lappby ChrisJ4203,Yes, that has caused problems on more than one Bluetooth device, not just iPhones. The name is the same, but the Bluetooth address is different. Each device has a specific address. The reset and re-pairing should do it.
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Feb 18, 2015 1:29 PM in response to rob.lappby rob.lapp,I did the following based on Jabra's recommendation and solved my problem:
Have you tried to reset the device to original factory settings? First, go to the Bluetooth menu on your mobile device and remove the Jabra from the list of paired devices.
Once the Jabra has been removed from the Bluetooth list, follow the steps below to reset to the factory default settings:
Press and hold the Answer/End button, Volume Up button and FM button at the same time for approximately 5 seconds. Then let go the buttons to complete the reset.
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Feb 18, 2015 1:31 PM in response to rob.lappby ChrisJ4203,Great. I figured once you reset the Jabra, you would be able to set it up clean with the new Phone. Glad you got it working.
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Nov 16, 2015 10:18 AM in response to rob.lappby TulipMizunda,Hi everyone. I have just upgraded to iPhone 6 and couldn't pare at all with my Jabra cruiser 2 unit. But followed the resetting instructions on here and it's now pared and ready to go. Whoop. Thanks everyone
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Mar 1, 2016 2:35 PM in response to rob.lappby lionelr,Many thanks for your advice for pairing Jabra Cruiser 2 with my new iPhone 6 - it worked first time!