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All replies
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Helpful answers
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Jan 9, 2015 1:48 PM in response to amyveganby BadHabitRabbit,…hmmm-mm. I do not have one o' them smart *** phones. I get the human, he makes my appointment.
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Jan 11, 2015 12:08 PM in response to Frank Caggianoby dceflyer,I found Frank Caggiano's suggestion of Nov 17, 2014 10:12 AM to be quickest [Get the Apple Store App and select "stores", then navigate to your store, scroll to bottom to make GB appt].
Works well, no shenanigans and questions about what your hassle is, no forcing you to chat, call, or etc.
I suppose I can't blame Apple—they must be getting inundated with GB appts. Geniuses cost money . . . though Apple does have plenty of that!
Thanks, Frank!
Dave
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Jan 21, 2015 8:23 PM in response to lleahwithhby francinefromglencoe,If you don't have the Apple store app, click through the various options until you can chat with a support person. Once you are in a chat just tell the person you want to make a genius bar appointment and which location. at least this way they will have your actual issue listed rather than a fake hardware issue that you used to get the genius bar option to display.
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Jan 21, 2015 8:43 PM in response to francinefromglencoeby BadHabitRabbit,Call Applecare. Get Human. Ask Human to make appt'. Show up at appointment.Put Mac on Craigslist. Buy a PC.
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Jan 21, 2015 8:47 PM in response to francinefromglencoeby BadHabitRabbit,Go to youtube. Look up BANNED APPLE ADS. laugh at apple.
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Feb 4, 2015 8:38 AM in response to Frank Caggianoby DogMom1954,This worked like a charm! Thanks so much for posting!
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Feb 6, 2015 7:29 AM in response to amyveganby burninghambr,This worked for me. I was pulling my hair out trying to make a Genius Bar appointment. Apple has always been about systems and devices that are intuitive. Unbelievable that they make this so difficult now. Thanks for your help. My appointment is now set.
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Feb 6, 2015 8:01 AM in response to lleahwithhby DogMom1954,Got my appointment thru the App on my iPhone and all is well.
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Feb 17, 2015 10:59 AM in response to amyveganby fishhawkbill,This worked when other pathways did not. It might be that the text of our explanations are being read and your options limited by the terms used. I put that I was having a reoccurrence of a problem addressed before (true) and only then did the magic "No thanks" appear and open the portal to choosing the Genius Bar. Before I was just describing the problem. By getting your serial number up front it also allows them to push you to paying for help via chat or phone where the Bar is free. All in all it is a pretty stupid thing to make one of your hallmark strengths impossible to access.
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Feb 17, 2015 11:13 AM in response to fishhawkbillby ChitlinsCC,Very good explanation of the details. I always advise this way - "After getting started by picking your device, Answer each Question with as close to 'Other' as possible." - I haven't heard that this was unsuccessful yet.
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Feb 21, 2015 2:37 AM in response to Cathy Hoffmanby Doug from Chandlers Ford UK,WWorks for me too - thx
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Feb 23, 2015 10:10 AM in response to Frank Caggianoby lacorusi,been trying for about five hours to book an appointment without success, got one first time with your suggestion, brilliant
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Feb 28, 2015 3:56 PM in response to lacorusiby Ziatron,>> been trying for about five hours to book an appointment without success, got one first time with your suggestion, brilliant <<
I have always found it to be much faster to just walk into the store without an appointment. Never had to wait more than 15 or 20 minutes.