victorfromramat gan

Q: How do i replace phone number in imessage?

Hi, my wife have problem with her appleid account.

here the description of the problem:

When we opened her AppleID account she used phone number from carrier X, in frst use of iMessage and Face time we used this number.

Then she moved to another country and we purchased new phone number from carrier Y.

Now the problem is that old phone number from carrier X always remain even that we doesn't use this line (and also sim) any more.

I tried to setup the new phone number by signing out signing in to iMesssage and Face time. during authentication it shows new number, but when account successfully signed in to imessage/facetime it show old phone number.

 

Currently my wife unable to receive imessage or facetime calls by using her actual phone number.

 

How we can solve this issue?

Thanks,

 

P.S we switched several iphones (restoring backup) and problem remains

iPhone 5s, iOS 8.1.3

Posted on Feb 15, 2015 3:43 AM

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