Pamels58
Level 1 (0 points)

Q: I received a telephone call asking me to log onto www.teamviewer.com so they could fix my computer virus. I never reported a computer virus. Anybody heard of this? Happened just this afternoon.

I received a telephone call today from someone claiming to be from "Network Technical Department" asking me to log onto www.teamviewr.com so they could help me fix my computer virus. The man refused to identify himself, saying only that his credentials would be revealed when I logged onto the site and pushed the button to join a group session. Of course I refused, but this is not the first time I've received a call like this. I have an Airport Extreme router and there are Microsoft computers on my network besides my Mac. I tried to identify where the call came from, but it was an unknown number. I could hear a lot of other people making the same kind of phonetical in the background. He also claimed they make the calls for Mac and Microsoft when I asked where the 'department' was associated.  Has anybody else experienced anything like this?

AirPort Extreme 802.11n (5th Gen), OS X Yosemite (10.10.2)

Posted on Feb 18, 2015 9:52 AM

by Barry Hemphill,Solvedanswer
Barry Hemphill Barry Hemphill
Level 8 (38,124 points)
Peripherals
A:

Bogus call. Forget it and never give any information over the phone.

 

Barry

Posted on Feb 18, 2015 9:54 AM

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Pamels58

Q: I received a telephone call asking me to log onto www.teamviewer.com so they could fix my computer virus. I never reported a compu ... more

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  • by Barry Hemphill,Solvedanswer

    Barry Hemphill Barry Hemphill Feb 18, 2015 9:54 AM in response to Pamels58
    Level 8 (38,124 points)
    Peripherals
    Feb 18, 2015 9:54 AM in response to Pamels58

    Bogus call. Forget it and never give any information over the phone.

     

    Barry

  • by Skydiver119,Helpful

    Skydiver119 Skydiver119 Feb 18, 2015 10:04 AM in response to Pamels58
    Level 7 (28,449 points)
    iPad
    Feb 18, 2015 10:04 AM in response to Pamels58

    These 'fine souls' blindly call numbers hoping to get people to respond. They often install malware or other nasty stuff or try to get you to pay them to fix problems you don't have.

     

    Just like the nigerian prince needs your help or you've won the lotto.

     

    Just hang up on them.

  • by ChitlinsCC,Helpful

    ChitlinsCC ChitlinsCC Feb 18, 2015 10:06 AM in response to Pamels58
    Level 6 (8,102 points)
    Notebooks
    Feb 18, 2015 10:06 AM in response to Pamels58

    Pamels58 wrote:

    SNIP ... www.teamviewr.com ...

    www.teamviewEr.com is a real deal - cannot vouch for their product, but it is in the iTunes/AppStore

    https://itunes.apple.com/us/app/teamviewer-remote-control/id692035811?mt=8

     

    Be something if these nefarious folks were actually USING TeamViewerRemote App to invade folk's computers.

     

    It might not hurt to report this here > http://www.apple.com/legal/contact/ - pick [Phishing and SPAM] from the dropdown Menu ??

     

    ÇÇÇ

  • by John Galt,

    John Galt John Galt Feb 18, 2015 10:30 AM in response to Pamels58
    Level 9 (50,094 points)
    Mac OS X
    Feb 18, 2015 10:30 AM in response to Pamels58

    He also claimed they make the calls for Mac and Microsoft when I asked where the 'department' was associated.


    Could be anywhere on Earth including Mommy's basement. It's an age-old scam. Just hang up and forget about it.

  • by Kurt Lang,

    Kurt Lang Kurt Lang Feb 18, 2015 10:35 AM in response to Pamels58
    Level 8 (37,999 points)
    Mac OS X
    Feb 18, 2015 10:35 AM in response to Pamels58

    These calls are nothing more than the telephone version of web pop ups that claim your computer is infected. There is no software in the world that can diagnose another computer through a web browser. Likewise, there is no call center in the world that can claim, out of the blue, that your computer is infected. Full out baloney.

     

    I had one of those some months back. The person claimed to be calling from Microsoft and saying that my Windows computer was showing as being infected. A pretty good trick when you're using OS X.