Eurosceptic
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Q: Confusion about apple id and icloud accounts when swapping iphones

Hi

Am sure there’s nothing unusual about this but swapping iphones has created some confusion for wife and I.


Background is that she has new iphone 6 and I’ve inherited her iphone 4s. She is “backing up” everything from the old phone to the new one via icloud  but the process is taking days.


I’ve been advised to create a new apple id account and have done so (after logging out of her account) and now installed a few of my own apps from the app store with my details. There are a number of apps still on the old phone and two of these require updates. However, when I try and install with my apple id the password is rejected (presumably as they are linked to hers?). In essence:


1.    Is the delay in updating the apps on the old phone slowing down the back up process on the new phone?

2.    Does the back up move or copy apps from one to another?

3.    When (if?) the back up process finishes, can I delete apps which I no longer want without them disappearing from the new phone?

4.    The old phone now has my apple id which is correct but still shows my wife’s icloud address next to icloud in settings. Can I delete/amend/log out of her icloud and then create my own icloud address as I did with apple id?


Sorry post is so long but we genuinely are confused.


Thanks for your time.

iPhone 4S

Posted on Feb 17, 2015 1:09 PM

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Q: Confusion about apple id and icloud accounts when swapping iphones

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  • by ckuan,

    ckuan ckuan Feb 17, 2015 1:16 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 17, 2015 1:16 PM in response to Eurosceptic

    1. No.

    2. No. It sync from the App Store from Purchased apps

    3. Yes.

    4. Yes. You can use the same Apple ID for your iCloud account.

     

    You should also delete all the apps bought by your wife and re-download them using your own Apple ID.

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 17, 2015 3:05 PM in response to ckuan
    Level 1 (0 points)
    Feb 17, 2015 3:05 PM in response to ckuan

    Many thanks for succinct response.

     

    In relation to 1, can it take days for the process to complete? (wife's phone accessing wifi most of each day)

    Also in relation to 1, do I need to update the apps in question? (with my wifes apple id)

     

    In relation to 2: the guy in apple store said that apps would be uploaded from old phone to icloud and then picked up by new phone from icloud. Does that equate to your explanation?

     

    Thanks for response to 3.

     

    In relation to 4: I can't find a method of signing out of icloud as I did with itunes id.I'm just not sure if if/how I create a new icloud account when it's currently in may wife's name on the phone?

     

    Will delete and re-download apps as recommended.

     

    Thanks

  • by ckuan,

    ckuan ckuan Feb 17, 2015 4:31 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 17, 2015 4:31 PM in response to Eurosceptic

    1. No. Is she plug onto wall power supply while restoring from iCloud backup? She should.

    If you are not using the app, you can delete it or update it using your wife's Apple ID & password.

     

    2. Apps are not part of a backup, only apps' data. (the iPhone settings is part of a backup and has your apps listing so it will download from iCloud.

     

    3. You're welcome.

     

    4. Settings > iCloud > scroll to the bottom and tap the red Sign Out

    Note: You can use the same Apple ID for iCloud, you do not have to create a new iCloud ID (Apple ID)

     

    Note:

    Actually before you setup your wife's iPhone as yours, you should first ask your wife to switch Find My iPhone Off in

    Settings > iCloud > Find My iPhone with her Apple ID and password

    then set iPhone as new in

    Settings > General > Reset > Erase All Content & Settings

     

    Read this support doc below:

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 18, 2015 11:18 AM in response to ckuan
    Level 1 (0 points)
    Feb 18, 2015 11:18 AM in response to ckuan

    Thanks again

    My wife tells me that her phone is still backing up. This is four days after the process was initiated by guy in apple store. Not clear how plugging into main power supply helps process. Apple guy just emphasised need for wifi.

     

    Bit of a long shot but could the fact that I've yet to sign out of her icloud and create account with existing Apple id. Could that be causing the glitch with back up?

     

    Thanks again.

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 18, 2015 11:36 AM in response to Eurosceptic
    Level 1 (0 points)
    Feb 18, 2015 11:36 AM in response to Eurosceptic

    Update

     

    Just spoken to wife (she's away at moment). She confirms that her iphone 6 displays "restoring from icloud" on first screen at start up. Settings confirms this with added warning not to sign out of icloud account while restore in progress etc etc.

     

    Not sure if that affects anything.

     

    Thanks again.

  • by ckuan,

    ckuan ckuan Feb 18, 2015 1:29 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 18, 2015 1:29 PM in response to Eurosceptic

    Eurosceptic wrote:

     

    Thanks again

    My wife tells me that her phone is still backing up. This is four days after the process was initiated by guy in apple store. Not clear how plugging into main power supply helps process. Apple guy just emphasised need for wifi.

     

    Bit of a long shot but could the fact that I've yet to sign out of her icloud and create account with existing Apple id. Could that be causing the glitch with back up?

     

    Thanks again.

    When iPhone goes to sleep, Wi-Fi is shut off (to save battery) so doing something with iCloud will be a problem.

    Only way to ensure Wi-Fi connection while sleeping is to plug iPhone into a power supply.

     

    The second answer is no.

    You can sign out regardless.

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 18, 2015 1:48 PM in response to ckuan
    Level 1 (0 points)
    Feb 18, 2015 1:48 PM in response to ckuan

    Thank you again.

     

    There is one problem though. She has left her phone overnight to recharge battery most nights (approx 10 hour per night) . This would be in addition to the time when connected wirelessly to wifi, so to speak.

     

    Is there a way to terminate this process as I suspect that it appears to be stuck in this state?

  • by ckuan,

    ckuan ckuan Feb 18, 2015 1:55 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 18, 2015 1:55 PM in response to Eurosceptic

    Does she have a computer?

    Is her iPhone working?

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 18, 2015 2:08 PM in response to ckuan
    Level 1 (0 points)
    Feb 18, 2015 2:08 PM in response to ckuan

    She (we) have access to pc.

     

    Her iphone 6 is working, aside from the restoring issue.

     

    Thanks

  • by ckuan,

    ckuan ckuan Feb 18, 2015 2:20 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 18, 2015 2:20 PM in response to Eurosceptic

    If restoring from backup is in process, you cannot use the iPhone until it's finished.

    So I don't quite understand what you are saying "Settings confirms this with added warning not to sign out of icloud account while restore in progress etc etc. "

    Maybe you should have a second login user account on your PC as well so things don't get messed up.

     

    Try backing up using computer iTunes, once done you can also also do iCloud backup, read below:

     

    iOS: How to back up and restore your content using iTunes and/or iCloud

    http://support.apple.com/en-us/HT203977

  • by lizdance40,

    lizdance40 lizdance40 Feb 18, 2015 2:45 PM in response to Eurosceptic
    Level 4 (2,382 points)
    Feb 18, 2015 2:45 PM in response to Eurosceptic

    Restoring from a backup should not take 4 days.  It shouldn't take 4 hours.

     

    question....

    WHat capacity are the 4S and 6?    I'm wondering if the backup is too large for the new phone.

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 18, 2015 3:23 PM in response to lizdance40
    Level 1 (0 points)
    Feb 18, 2015 3:23 PM in response to lizdance40

    Hi again

     

    Don't have iphone 6 at moment but can assure you that not a figment of my imagination.  What I meant was that there is

    some sort of status message in settings that the the phone is restoring from icloud. I will clarify exactly tomorrow when I speak to her.

     

    Not 10% sure what second log in user account on pc refers to.

     

    Both phones are 16Gb capacity but usage would be probably less than average.

     

    I blame the guy in Apple store as he precipitated the action which caused this! Only joking-much appreciate your advice in seeking resolution to this frustrating problem.

  • by ckuan,

    ckuan ckuan Feb 18, 2015 3:30 PM in response to Eurosceptic
    Level 7 (33,923 points)
    Feb 18, 2015 3:30 PM in response to Eurosceptic

    Eurosceptic wrote:

     

    Hi again

     

    ...

     

    Not 10% sure what second log in user account on pc refers to.

     

    ...

    read here: How to use multiple iPhone, iPad, or iPod devices with one computer - Apple Support

  • by Eurosceptic,

    Eurosceptic Eurosceptic Feb 19, 2015 12:14 PM in response to Eurosceptic
    Level 1 (0 points)
    Feb 19, 2015 12:14 PM in response to Eurosceptic

    Hi

     

    Wife managed to stop restoring process by switching off "find my phone". I realise that this was mentioned earlier in these exchanges but it was not stressed as a possible reason for the issue.

     

    Many thanks anyway for all your help.

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