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All replies
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Helpful answers
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Feb 18, 2015 11:51 AM in response to WinniePoohBearby braden85,Hey there WinniePoohBear,
I understand that you are experiencing some issues with printing some emails in Yosemite. I have an article for you that will help you address this issue as a printing issue and gives some helpful troubleshooting steps for you to attempt:
Troubleshooting printer issues in OS X - Apple Support
http://support.apple.com/en-us/HT203343
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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Feb 18, 2015 7:00 PM in response to braden85by WinniePoohBear,Hi braden85,
Thanks for the information, but I can't seem to figure out how to "Reset the printing system" on Yosemite. I am able to print fine from all applications other than Mail.
Best,
Winnie
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Feb 19, 2015 7:03 AM in response to WinniePoohBearby braden85,Hi again WinniePoohBear,
Sorry about not providing the link for resetting your printing system in Yosemite! Here it is:
OS X Yosemite: Reset the printing system
http://support.apple.com/kb/PH18614
Let me know how it goes. Thanks for coming to the Apple Support Communities!
Cheers,
Braden
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Feb 19, 2015 7:30 AM in response to braden85by WinniePoohBear,Hi Braden,
Thanks for the new link. I reset the printing system and it still doesn't print certain emails. I noticed another detail I failed to mention. When I'm in the print dialog in Mail, the preview on the left of the window doesn't even display what should be printing regardless to the printer I select. Even when I try to pdf it, the only thing that prints is the header, but the same email will print through Safari when I go to icloud and log in that way.
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Feb 19, 2015 1:49 PM in response to WinniePoohBearby braden85,Hi again WinniePoohBear,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Cheers,
Braden
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Feb 23, 2015 9:17 AM in response to braden85by WinniePoohBear,Thanks I didn't know I could do that.
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Feb 23, 2015 10:30 AM in response to WinniePoohBearby John Blanchard1,WinniePoohBear wrote:
the preview on the left of the window doesn't even display what should be printing
That is the root of the problem. The printing system, for the most part, prints what is in the preview thumbnail. If it's blank, the print job will also be blank. I am not sure why those messages are showing up differently, but there may be help in the Mail forum.
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Apr 19, 2015 11:40 AM in response to WinniePoohBearby MattGia,I am having the same issue but I found that if I created a duplicate of the "US Letter" and changed the length to 11.17" (.17 the bottom border) Instead of 11" Mail would then print the email message as well as the header. Did you find any other solution?
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Jul 8, 2015 12:22 PM in response to WinniePoohBearby elvisworksat7-11,I am having a problem with printing from mail as well. The printer is fine and prints from any other program fine, the issue is only with Mail, it will not print.
