HT201320: Set up an email account on your iPhone, iPad, or iPod touch
Learn about Set up an email account on your iPhone, iPad, or iPod touchQ: I continue getting the message" Cannot get mail, the user name or password for "imap.gmail.com" is incorrect". I have verifi ... I continue getting the message" Cannot get mail, the user name or password for "imap.gmail.com" is incorrect". I have verified multiple times that I am entering my correct info. I have an Iphone 4. more
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Helpful answers
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Feb 16, 2014 11:57 AM in response to ihrtbvrby Lawrence Finch,Whether you know the information is correct or not Google is sure it is not correct. And Google wins every time. Do you have 2 step authentication enabled on your Google account? If so then you need to use an application specific password rather than your authenticated password.
Have you considered using the gmail app, rather than a Google mail account in the iPhone mail app? It works with 2 step authentication and your authenticator app if that's what you are using.
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Sep 11, 2014 6:35 AM in response to Lawrence Finchby bholtzkener,I am having a similar problems with Apple MAIL both on my MAC and iPhone.
I have generated the app specific password for these products (different for MAC and iPhone) but the gmail imap server rejects the passwords when sending mail (MAC) or when setting up (iPhone).
any thoughts?
Thanks
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Sep 11, 2014 6:57 AM in response to bholtzkenerby bholtzkener,one more thing...
it does work for outlook on my MAC and Gmail App on my iPhone.
b
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Sep 11, 2014 7:24 AM in response to ihrtbvrby chattphotos,Is your password 6 or 8 characters?
If 6, you need to change your password to be 8 or more.
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Sep 11, 2014 7:33 AM in response to chattphotosby bholtzkener,The App Specific password is 16 digits in groups of 4.
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Nov 5, 2014 7:31 PM in response to Lawrence Finchby tkit8548,Lawrence, bless you. I was able to use your tip and solve my problem. I did two things in my hotmail account: 1) changed my password; and 2) created an alias. Running iPhone 5s and iPad Air ios 8.1. After I did this, my iPhone and iPad which to date had no problems with email, repeatedly prompted Cannot Get Mail.... etc. After two calls to Apple, I used this thread and realized that while I was in my hotmail, reading about security, I must have selected two-step verification. After reading info in this string I was certain that the two-step verification was the issue. I hung up with Apple and was able to get to security in hotmail. What appeared on the screen was Turn Off Two-Step Verification. Which meant I had implemented the two-step process without remembering. Bottom Line, read your options in security carefully. If you have the option to turn something off, sometimes it means that it is currently turned on. I was immediately able to add my original email and password and my iPhone was able to verify account....VOILA! Thank you, Lawrence and all who are willing to delve into issues in this and other forums. A great way to lend a helping hand to one another. Oh, happy Day!
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Feb 18, 2015 8:43 PM in response to ihrtbvrby 3stoogess,I had the same problem after getting my iphone6. It seemed to work after I turned off 2-step verification in my Gmail account.