rhinag

Q: iMessages and FaceTime not allowing me to set up my account.

I have a Macbook Pro and recently my hardrive crashed so I had a new one installed. It is as if I have a brand new computer with a new memory. I tried to set up iMessages like how I had it before but when I try to sign in with my Apple ID, i get the a message saying that it could not sign in. It says "Could not sign in. Please check your network connections and try again." I am connected to  the internet and it work fine but for some reason it won't let me connect my iMessages. When I try to connect to FaceTime, I put in my log in information and click sign in, but it does not do anything (it seems like it is, but it's not). What do I do about this?

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Feb 18, 2015 9:17 PM

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Q: iMessages and FaceTime not allowing me to set up my account.

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  • by kaz-k,

    kaz-k kaz-k Feb 18, 2015 10:18 PM in response to rhinag
    Level 5 (5,950 points)
    Desktops
    Feb 18, 2015 10:18 PM in response to rhinag

    Following thread could help your questions.

    cannot login into facetime or imessage

  • by iW00,

    iW00 iW00 Feb 19, 2015 12:16 AM in response to rhinag
    Level 4 (1,349 points)
    Feb 19, 2015 12:16 AM in response to rhinag

    Is this issue also appearing on new user account:

    Isolating an issue by using another user account - Apple Support

    Mac OS X: How to troubleshoot a software issue - Apple Support

     

    If new user account works ok, then go back to your own account and do these steps:

     

    Open Keychain Access application. On the sidebar, under Category section select All Items.

     

    Now, do a search for items starting with IDS and delete only these one which name starts with IDS or com.apple.ids:

    IDS: xxxxxxxxx, com.apple.ids.xxxxx

     

    Next, do another search for facetime and delete all items if any found.

     

    Next, do one more search for imessage and delete all items if any found.

     

    Restart your mac and try again.

  • by rafaespada,

    rafaespada rafaespada Feb 19, 2015 12:27 AM in response to rhinag
    Level 1 (45 points)
    Feb 19, 2015 12:27 AM in response to rhinag

    You can try to deregister your number in this site https://selfsolve.apple.com/deregister-imessage and configure another time.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 19, 2015 2:30 PM in response to rhinag
    Level 10 (208,037 points)
    Applications
    Feb 19, 2015 2:30 PM in response to rhinag

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. I suggest you start with Step 4. Back up all data before making any changes.

    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.

    Step 1

    Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.

    Step 2

    Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.

    Step 3

    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.

    Step 4

    From the menu bar, select

               ▹ About This Mac

    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

    Step 5

    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.

    Step 6

    From the menu bar, select

               System Preferences... Network

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.

    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.

    Step 7

    Select from the menu bar

               ▹ System Preferences… ▹ Flash Player Storage

    and click

              Block all sites from storing information on this computer

    Close the preference pane.

    Step 8

    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.

    Step 9

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    If iMessage worked in the guest account, stop here and post your results.

    Step 10

    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.

    If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.

    Step 11

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/com.apple.apsd.plist

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    Step 12

    Reset the NVRAM.

    Step 13

    Reset the System Management Controller (SMC).

    Step 14

    Reinstall OS X.

    Step 15

    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.