One of our school iPads has been disabled for 23 million minutes. I'm trying to use recovery mode to restore it using these instructions:
Restore the device using recovery mode and reset the password
If you've never connected your iOS device to your computer, then you may need to place the device in recovery mode and restore it to erase the device. Unless you have an iCloud backup, you will lose all of your data using this method. If you use iCloud for backup, you can select a backup during the setup process after the restore.
- Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
- Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
- While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
- Continue holding the Home button until you see the Connect to iTunes screen.
- iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
- Follow the prompts in Setup Assistant and proceed to "Set up your device."
- If you used iCloud for backup, tap Restore from a Backup, then sign in to iCloud.
- Proceed to "Choose backup," then choose from a list of available backups in iCloud.
Everything goes fine up to step 4. Then, Step 5 never happens. If I manually start iTunes, nothing else happens. I've tried these help pages: How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support and iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
without much luck. When it's not in recovery mode, iTunes recognises it, but says it can't connect until I put in the passcode (which I can't because it's disabled for the next 45 years!). Can anyone offer any other advice?
