JimC SF

Q: Apple Mail - outlook account stopped getting new messages

Max OS X 10.10.2

Apple Mail has suddenly stopped

 

Getting a ton of:

 

2/20/15 3:22:21.167 PM Mail[35289]: Recieved EWS error: Error Domain=MFEWSErrorDomain Code=117 "Id is malformed." UserInfo=0x600000660840 {NSLocalizedDescription=Id is malformed.}

2/20/15 3:22:21.167 PM Mail[35289]: Mail did something wrong: Id is malformed. on EWS response <MFEWSGetItemDataResponseOperation: 0x6180002b51e0>{name = '(null)'} (EXECUTING)

 

In logs

Posted on Feb 20, 2015 4:32 PM

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Q: Apple Mail - outlook account stopped getting new messages

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Feb 21, 2015 2:47 PM in response to JimC SF
    Level 9 (72,571 points)
    iTunes
    Feb 21, 2015 2:47 PM in response to JimC SF

    Do a backup.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Crashes/quits unexpectedly

  • by JimC SF,

    JimC SF JimC SF Feb 23, 2015 10:24 AM in response to Eric Root
    Level 1 (0 points)
    Feb 23, 2015 10:24 AM in response to Eric Root

    Thanks for your suggestion. I tried it, and there is no change.  Seeing the following in the logs:

     

    Several hundred (502) entries like this

     

    2/23/15 10:15:08.618 AM Mail[77302]: Mail did something wrong: Id is malformed. on EWS response <MFEWSGetItemDataResponseOperation: 0x6100000b0200>{name = '(null)'} (EXECUTING)

    2/23/15 10:15:08.618 AM Mail[77302]: Recieved EWS error: Error Domain=MFEWSErrorDomain Code=117 "Id is malformed." UserInfo=0x60000086c280 {NSLocalizedDescription=Id is malformed.}

     

    Followed by several hundred (502) entries like this:

     

    2/23/15 10:15:28.452 AM Mail[77302]: Unrecognized XSSimpleTypeDefinition: OneOff

    2/23/15 10:15:28.452 AM Mail[77302]: childFrame with no value: <_SOAPParserFrame: 0x608000a2ea80> EWSMailboxTypeTypeDefinition:__NSCFString (Inlined Arrays: (null))

  • by RChrisley,

    RChrisley RChrisley Nov 20, 2015 1:48 AM in response to JimC SF
    Level 1 (0 points)
    Nov 20, 2015 1:48 AM in response to JimC SF

    Jim,

     

    I have the same problem you had.  Did you find a solution?


    Ron

  • by hunberry,

    hunberry hunberry Jan 13, 2016 10:26 AM in response to RChrisley
    Level 1 (0 points)
    Jan 13, 2016 10:26 AM in response to RChrisley

    What seems to work for me is

    >>don't select any other mailbox while mail gets new messages.

     

    I also have gmail along with exchange, and if I disable the gmail account then the exchange account starts working.

    This is also part of an official recommendation from apple:

    Use Microsoft Exchange (EWS) accounts in Mail on your Mac - Apple Support