greyfox55

Q: 2012 MBP Retina Random Shutdown

Recently I've started having some issues with my 2012 Macbook Pro Retina. I'll be working as usual then it will suddenly freeze. Once it freezes it takes about 30 seconds then the screen goes dark and the machine turns completely off. I power it back up, and all my windows re-open, no error messages, no popups about improper shutdown or submitting a bug report to Apple.

 

This is becoming more frequent. It is happening 2-3 times a week now and I've lost hours of coding implementations because of it.

 

Any ideas on what may be causing this? Hopefully not a hardware failure

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Feb 19, 2015 7:51 AM

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Q: 2012 MBP Retina Random Shutdown

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  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 7:21 AM in response to tedweiser55
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    Feb 20, 2015 7:21 AM in response to tedweiser55

    Thank tedweiser55 for the link and information! If you don't mind can you update this post with what the Apple Store says?

     

    I read through the link and I don't have the restarts, mine just flat out shuts off. However every time I wake it from sleep I have the scrambled screen for 1-3 seconds before it displays the login. Do you have the same issue?

  • by my ginger,

    my ginger my ginger Feb 20, 2015 8:35 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 8:35 AM in response to greyfox55

    Hi. That error code for 128 you can disregard as it applies to older systems. Can find no links to OSX error codes. One of the options for starting in apple hardware test is to use Option D at startup. I think you may have to make an appointment at your local apple store. Show them the screen problem when waking from sleep. If you have a backup of your system you could boot to recovery and reinstall and see if this helps. You can get to it by holding down the option key or by command r at startup. I have seen post where the video card problem causes all kinds of flaky things to happen. If apple does take it in for repair, you would want a backup of you system anyway. If your operating system is up to date, you might want to make sure all third party apps are also up to date.

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 8:43 AM in response to my ginger
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    Feb 20, 2015 8:43 AM in response to my ginger

    For whatever reason I can not get into the Hardware Test. I have tried holding D, and Option + D at startup. It takes me to a screen saying starting Internet Recovery, I enter my network information, then get an error screen with the code  -2000D. That is an issue on its own.

     

    I will create a complete system image through disk utility before taking it to the Apple Store.

  • by my ginger,

    my ginger my ginger Feb 20, 2015 9:16 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 9:16 AM in response to greyfox55

    Hi I think I know why the error for internet recovery. You MBP did not come with maverick. Maverick is no longer available for download. Since you have maverick it is not picking up the original Operating system to reinstall. Now the only download is from the app store and it is Yosemite.` Originally the apple hardware test has an install on the disk with the startup volume and the recovery volume. Somehow it is no longer there. In some cases you need a EFI update to use the online version. That can be found online and if it is not needed you will get a prompt` that tells you so.` To go back to the original operating system, you would have to do a clean install. I don't think that is something you want to do.   http://support.apple.com/en-us/HT201518   

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 10:37 AM in response to my ginger
    Level 1 (0 points)
    Feb 20, 2015 10:37 AM in response to my ginger

    It originally shipped with Mountain Lion, then I upgrade to Mavericks, and then to Yosemite. I tried to install the software for my model from the link you sent but it says my system is not supported. I'm assuming it is already installed then.

     

    I can't go back to the original operating system, that would greatly set back my work.

  • by my ginger,

    my ginger my ginger Feb 20, 2015 10:47 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 10:47 AM in response to greyfox55

    HI. If you now have Yosemite then you should be able to go to recovery by using Option-Option R or Command R. That will take you to a recovery screen that ether shows the recovery partition as a separate  drive or a screen with options on it, such as disk utilities, time machine, terminal or recovery.

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 10:49 AM in response to my ginger
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    Feb 20, 2015 10:49 AM in response to my ginger

    Hmmmm I only have 1 partition, Macintosh HD, no recovery partition.

  • by my ginger,

    my ginger my ginger Feb 20, 2015 11:06 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 11:06 AM in response to greyfox55

    Hi. That is odd. My daughter is running Yosemite and she has the recovery partition. It's a 2009 macbook 2.13. The only way to get it then is to go to the app store put in your id and password and download it.  It will end up in the applications folder. I got a flash drive that was 10G and created a boot install drive on it. I used terminal to do it. If you do this ,don't open it in applications until you create the boot drive.  http://support.apple.com/en-us/HT201372

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 11:02 AM in response to my ginger
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    Feb 20, 2015 11:02 AM in response to my ginger

    Okay so if I create a Yosemite USB installer I can run the Hardware Test from that? Is my understanding correct?

  • by my ginger,

    my ginger my ginger Feb 20, 2015 11:12 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 11:12 AM in response to greyfox55

    hi. No. I had to go hunting to find that. It took me several try's. I found a website that had aht install links for download and downloaded two before I got the right one. I not only had to make sure of the year and model of my macbook, but also whether it was late or mid. I'll see if I can find that link. I put the aht on a 2g flash drive.

  • by my ginger,

    my ginger my ginger Feb 20, 2015 11:27 AM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 11:27 AM in response to greyfox55

    HI. OK. Here's the link I used for the aht.  https://github.com/upekkha/AppleHardwareTest

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 12:53 PM in response to my ginger
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    Feb 20, 2015 12:53 PM in response to my ginger

    Thanks for the link however after copying the files to /System/Library/CoreServices/.diagnostics/ I still am getting the internet recovery and -2000D error

     

    legion:.diagnostics jkratz$ ls -lth

    total 256

    drwxr-xr-x@ 34 root  wheel   1.1K Feb 20 15:21 CommonAHTResources

    drwxr-xr-x@  4 root  wheel   136B Feb 20 15:21 GUI

    drwxr-xr-x@  4 root  wheel   136B Feb 20 15:21 Runtime_Files

    drwxr-xr-x@  3 root  wheel   102B Feb 20 15:21 apple_hardware_test.acm

    -rw-r--r--@  1 root  wheel   122K Feb 20 15:21 diags.efi

    -rw-r--r--@  1 root  wheel    67B Feb 20 15:21 diags.env

  • by my ginger,

    my ginger my ginger Feb 20, 2015 1:26 PM in response to greyfox55
    Level 4 (2,472 points)
    Feb 20, 2015 1:26 PM in response to greyfox55

    Hi. The thing is. If you download the right Apple Hardware Test DMG. You have to use disk utilities to make the DMG a stand alone boot test using a flash drive to install on. You end up with the flash drive plugged into the MBP and then use option D. That is what I did. I tried it on my daughters macbook and it worked. Before I made the flash drive I opened it just to see if it was the right one. It could say mid 2012 or late or early. With hers I think it was the mdi that worked. I know I had to do it twice . The first one didn't work.

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 1:27 PM in response to my ginger
    Level 1 (0 points)
    Feb 20, 2015 1:27 PM in response to my ginger

    Ahhh that makes more sense. The instructions on GitHub said to copy them to that directory. I will make a bootable USB and try again. Thanks for all the help!

  • by greyfox55,

    greyfox55 greyfox55 Feb 20, 2015 3:52 PM in response to greyfox55
    Level 1 (0 points)
    Feb 20, 2015 3:52 PM in response to greyfox55

    So I was able to create the bootable USB drive and ran an extended hardware test. It did find an error. The code is below.

     

    4HDD/11/40000000:SATA(0,0)

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