Dan1807

Q: It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 in my camera roll? All my storage is now full up. Has anyone got any suggestions please?

It is saying I have more picture on my phone but I cannot locate them to delete them. Also it says I have 4.5GB of apps when all of them totalled up doesn't add up to this amount. So all in all I now have no storage left on my phone and cannot even back it up anymore as it is over capacity

iPhone 5, iOS 7.1

Posted on Jul 28, 2014 4:00 PM

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Q: It says I have over 5000 pictures on my iphone when I connect it to my mac taking up 11GB of space, but I only have just over 2000 ... more

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 8, 2015 8:47 AM in response to theboz100
    Level 8 (38,236 points)
    Mac OS X
    Feb 8, 2015 8:47 AM in response to theboz100

    And YOU have to stop spamming the forum. Of course, you won't, because if you did no one would visit your malware site.

  • by theboz100,

    theboz100 theboz100 Feb 9, 2015 6:46 PM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 9, 2015 6:46 PM in response to Lawrence Finch

    How is that spamming?  If you don't believe me go search ifunbox yourself.  The program is legitimate.  If you got some malware then you should run malwarebytes.  That's all I have to say about that.

  • by pamelafromrío bravo,

    pamelafromrío bravo pamelafromrío bravo Feb 10, 2015 8:07 PM in response to theboz100
    Level 1 (0 points)
    Feb 10, 2015 8:07 PM in response to theboz100

    I have a question, your iphone is a normal iphone? or it has a jailbreak? my brother told me that the ifunbox is for iphone with jailbreak

  • by annefrommadison,

    annefrommadison annefrommadison Feb 19, 2015 9:26 AM in response to Dan1807
    Level 1 (0 points)
    Feb 19, 2015 9:26 AM in response to Dan1807

    I'm having the same issue. Have tried everything listed above. Please report what you find from Apple.

  • by theboz100,

    theboz100 theboz100 Feb 21, 2015 3:16 AM in response to pamelafromrío bravo
    Level 1 (0 points)
    Feb 21, 2015 3:16 AM in response to pamelafromrío bravo

  • by theboz100,

    theboz100 theboz100 Feb 21, 2015 3:17 AM in response to annefrommadison
    Level 1 (0 points)
    Feb 21, 2015 3:17 AM in response to annefrommadison

    Hi ,

     

         Did you try following my instructions?  If so, how far did you get?

     

    theboz

  • by Bailante,

    Bailante Bailante Feb 21, 2015 3:33 AM in response to Dan1807
    Level 1 (0 points)
    Feb 21, 2015 3:33 AM in response to Dan1807

    Going back and forth with apple on it. They requested more screenshots, sent it over - and now waiting.

    Theboz - lets put it this way, we'd like to try and solve this without help of 3rd party software. And I am not deleting any files manually on my phone in funbox or phonebrowse while apple support told me they are trying to figure it out. IF they say they have no clue and it is unfixable, then we can talk about it.

    Cheers!

  • by theboz100,

    theboz100 theboz100 Feb 22, 2015 5:32 AM in response to Bailante
    Level 1 (0 points)
    Feb 22, 2015 5:32 AM in response to Bailante

    Hi Bailante,

     

         Thanks, that would definitely be ideal but for me that simply wasn't an option,  My phone was essentially stuck with almost no free space.  I do hope they provide an answer though, I'd rather see a fix than have to do a workaround.

     

    Good luck!

     

    theboz

  • by mwbedford,

    mwbedford mwbedford Feb 27, 2015 10:11 PM in response to Dan1807
    Level 1 (0 points)
    Feb 27, 2015 10:11 PM in response to Dan1807

    Apple defiantly have an issue !!

     

    My situation -

    Iphone 5s

    64gb

    iOS 8.1.2

    on phone photo usage states - 23.7gb used - INCORRECT

    on iTunes photo usage states - 23.35gb used with 2118 photos - INCORRECT

    ACTUAL photos on phone camera roll and other albums is approx. 550 !!!!!

    photo stream / iCloud disabled

    zero photos in recently deleted

     

    I am not willing to install a third party program to have this fix and go through and delete photo by photo using it. And i know i defiantly DO NOT have 1500+ photos in my messages.

     

    Will Apple please respond with a solution to this. Having 1/3rd of my phone storage taken up with NOTHING is bugging the **** out of me. I am unable to upload/sync anything else to phone until this has been fixed!!

     

    HELP !!!!!!!!!!!!!!!!

  • by mwbedford,

    mwbedford mwbedford Feb 27, 2015 10:13 PM in response to mwbedford
    Level 1 (0 points)
    Feb 27, 2015 10:13 PM in response to mwbedford

    i didn't realise that H with an E and a double L was a swear word?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 28, 2015 8:15 AM in response to mwbedford
    Level 8 (38,236 points)
    Mac OS X
    Feb 28, 2015 8:15 AM in response to mwbedford

    mwbedford wrote:

     

    AWill Apple please respond with a solution to this. Having 1/3rd of my phone storage taken up with NOTHING is bugging the **** out of me. I am unable to upload/sync anything else to phone until this has been fixed!!

     

    Apple will not respond. This is a user-to-user technical support forum. Apple does not read it, Apple does not respond in it. If you want Apple to respond make an appointment at a genius bar.

  • by Bailante,

    Bailante Bailante Feb 28, 2015 8:22 AM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 28, 2015 8:22 AM in response to Lawrence Finch

    Few of us opened cases with Apple support. So as soon as we hear something which makes sense - we will post it here.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 28, 2015 8:26 AM in response to Bailante
    Level 8 (38,236 points)
    Mac OS X
    Feb 28, 2015 8:26 AM in response to Bailante

    Bailante wrote:

     

    Few of us opened cases with Apple support. So as soon as we hear something which makes sense - we will post it here.

    That's also a good approach.

  • by Usarnombre,Helpful

    Usarnombre Usarnombre Mar 2, 2015 4:08 PM in response to Dan1807
    Level 1 (5 points)
    Mar 2, 2015 4:08 PM in response to Dan1807

    Okay, currently in the process of figuring this out. I have zero photos or videos on my iPhone 5s, but I thought I was smart and cleared all iMessages on every Apple device I have. I then restored my phone and did a back up. At this point I had no media on the device and photos were zero, but then, out of the middle of nowhere, I had 2.15gb load onto my phone. Then I got it. First, connect to iTunes, and then go to Settings>iCloud>Photos>iCloud Photo Library (Beta) (turn this on) and make sure everything is switched on down below: "Upload to my photo stream," "iCould photo sharing," etc. It will download however many photos you have that are missing (the exact number); in my case it was 315. Okay, when it is all down doing its thing, turn off iCloud Photo Sharing. It will ask if you want to delete all photos, and of course you do. Now turn off everything else you turned on. Then, go to iTunes and sync it. This should do it. It did it for me. I am excited! Let me know if this works.

  • by sfracc,

    sfracc sfracc Mar 2, 2015 6:31 PM in response to theboz100
    Level 1 (0 points)
    Mar 2, 2015 6:31 PM in response to theboz100

    THIS WORKED!

     

    Thank you so much!

     

    I've tried everything and this was the only fix that actually worked! It was amazing...as soon as I accessed the Raw File System, pictures that I had deleted months ago appeared...I deleted everything from there and reclaimed 4 gb of space!

     

    After turning the phone off and back on, I re-synched it to iTunes, and although I have a lot more free space available (those raw files seemed to remove the Other storage, that was taking up space), iTunes is still reporting 531 photos, 2.8 gb, but I have nothing on my phone but 22 synced photos from iTunes. Not sure how to remove those...they seem to still be stored somewhere on the phone, but iFunBox totally helped!

     

    They have downloads for PC and Mac. Norton scanned it and said it was safe to install, so no hooky virus activity that I can find.

     

    THANK YOU!

     

    (In case the message threads get lost, this was the solution):

     

    Hi all,

     

         I figured out a solution to this.  Basically you have to delete the junk that's leftover from the deleted photos.  You need to install iFunBox.  I used version 2.6  After installing, right-click on the program and click "Run as Administrator".  Once you open the program you should see your phone detected in the top right-hand corner.  This will allow you to remove the leftover files on your system.

     

    On the top-left tab click iFunbox Classic.

    Click the + beside Raw File System.

    Click the + beside PhotoData.

    Click the + beside Metadata.

    Click the + beside DCIM.

     

    Look through the various 100APPLE,101APPLE,...etc folders and delete everything inside the folders.  There should be a lot of file remnants in there taking up space.  Once you delete them you can turn your phone off and back on again.  This resolved the issue for me.  Good luck!

     

    Cheers

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