Q: My Retina Display has stain damage, HELP!!!

...furthermore, one of their reasons they say is that it's caused by 'undue' pressure from being in a bag etc. pushing the keys' against the screen  However, the gap between the keys and the screen can only be about a few mm's at most.  The slightest pressure would mean they touched.  BUT, on a few screens I've seen here (including mine) there's stains coming from the wrist rests, which are FLAT.  But a clean FLAT surface against another FLAT surface (the screen) wouldn't make a mark.

So they pull out their other reason - that it's grease / acid from our hands on the keyboard touching the screen when it's closed.  It's a clamshell laptop so, in it's other mode (closed) the keyboard and screen are mm's away from each other. When a laptop is closed, normal grease etc from hands will more than likely come into contact with the screen.

This is a reasonable expectation, and you couldn't expect a reasonable person to clean their hands before using their laptop (actually, to wear gloves because even clean hands will very soon have normal sweat / grease coming from them), then eradicate grease from their keyboards EVERY time they close their laptop.  If Apple do not give strict instructions to do this (and I mean a very clear warning before someone purchases it that they have to follow an OCD regime to use it), then surely the responsibility is on Apple the manufacturer to ensure that this scenario cannot happen (i.e. make a screen that is not susceptible to normal skin grease from the keyboard coming into contact with the screen.  This scenario doesn't happen with iPads, or other laptops for that matter, so why does it with MacBooks.

As for the bezel issue other people are experiencing, well, there's no contact with our normal skin grease, and it wouldn't even make contact with the other side of the laptop due to the rubber around the screen.  This should definitely be a case of manufacturing defect.

If we can get a lawyer on our side (maybe one with this same problem) I'm sure we'll have a good case.

Jakaya, stop trying to reason with Apple's arguments, it's futile. I got 60% of my AC down with water and another 30% with a window cleaner, whilst 10% can't be removed no matter what I touch it with (including my fatty acid fingers).

The 10% fatty acid finger resistent section(s) are exactly the part(s) of the screen, where the AR coating has been applied well. The other 90%: production fault.

Cheers,

Roland (former engineer at Balzers AG - High Vacuum Technology and Thin Film Coatings)

flexier wrote:

 

Jakaya, stop trying to reason with Apple's arguments, it's futile. I got 60% of my AC down with water and another 30% with a window cleaner, whilst 10% can't be removed no matter what I touch it with (including my fatty acid fingers).

Any chance we can get Balzers to analyse some faulty screens to support our claim that it's a manufacturing flaw? For now it's just us, as bunch of loser customers claiming its a manufacturing issue. Not very impressive to Apple, who even refuses to analyse faulty machines themselves...

I'm trying to get the tech lab of the university here to take a look at it; they'r not very motivated to take on that challenge...

Yep, and unfortunate it is. I was hoping the coating is bad throughout and I would simply get rid of it.

Beeblebrox64 wrote:

 

The 10% fatty acid finger resistent section(s) are exactly the part(s) of the screen, where the AR coating has been applied well. The other 90%: production fault.

 

Cheers,

Roland (former engineer at Balzers AG - High Vacuum Technology and Thin Film Coatings)

 

Hello All,

Same problem here ... (Mid 2012 production unit, Unremoveable stains, No cleaner used, No replacement)

My stains are clearly due touchpad edges and keys (see attached picture). I did copy

the layout of the keyboard / touchpad area to transparent paper and matched it

with the stains on the display. Left shortside corner of the touch pad = perfect match

some key corners perfect match.

These findings also support Jakaya's findings ... especially the flat rest areas.

Needless to mention that i always carried my notebook in a case purchased in

a apple store.

all in all for a approx. 3000 USD device.

Regards,

Ulrich

(no to mention the ghost image problem not yet solved too ...)

Hello guys,

*****

I'm already contacting Apple and telling them that we are a lot of people that need a solution for this known issue. I will post news here and directly via e-mail (don't worry I won't spam you, just to share you the solution Apple will offer us)

Thanks!

Eduardo

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I'm also experiencing the same issue.

It looks like mine is a samsung screen like many others in this thread.

Color LCD

LS*****001

This is a MacBook Pro (Retina, Mid 2012). I have an older Macbook Pro (15-inch Early 2008) with absolutely no screen issues. This seems to be a problem that is isolated to the MacBook Pro Retina Display.

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I really dont understand what would be the difference between an AR coating on an ipad or iphone and the one on a Macbook pro screen.

Why the same fatty and acid fingers touching the ipad screen wouldnt damage it, while they can damage the retina screen on a macbook pro through the keyboard...

This is really absurd as an argument from apple!...

Wanted to update my post and let people know that I went to the Apple Store in Cambridge, MA, USA and they replaced the screen under warranty (AppleCare) with no questions asked.  I brought it in on a Saturday and had it back by Tuesday, good as new.

My display looks very much like the one on the photo. The trackpad and some keys clearly show on the screen. This is problem with the product itself not with users and/or usage.

I have the same issue; glad I found this thread.

I have a Macbook Pro Retina 15 purchased mid 2013.

Please add me to the tracking list that is being compiled.

Thanks

******

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Also experiencing this issue, started last week and is only getting wore.

USD 2,000 for what?