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All replies
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Helpful answers
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Feb 21, 2015 9:06 PM in response to Jamie Burkesby gail from maine,Do you have a Wifi connection? The song should stream to your Mac and play when you click on it. It should also download if you click on the actual cloud icon....
Can you provide us with a little more info about this?
Cheers,
GB
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Feb 21, 2015 9:55 PM in response to gail from maineby Jamie Burkes,I do have a wi-fi connection... I'm really confused because I don't know why only some of my songs are having this issue - there doesn't seem to be any rhyme or reason to which songs are "stuck in the cloud"... some were itunes downloads, some were imported from cds, some were downloads from other music services, and some are duplicates of songs that are already in my library.
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Feb 21, 2015 10:11 PM in response to Jamie Burkesby gail from maine,Oh, you are using iTunes Match. See if the troubleshooting steps in this article can help:
How to troubleshoot iTunes Match - Apple Support
Cheers,
GB
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Feb 21, 2015 10:26 PM in response to gail from maineby Jamie Burkes,I am not subscribed to itunes match...
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Feb 22, 2015 6:58 AM in response to Jamie Burkesby gail from maine,The only way that music that was not directly purchased from iTunes would be in the cloud is via iTunes Match. If you do not have Match, then the only music that would have a cloud next to it would be the purchased music. You indicated:
Jamie Burkes wrote:
there doesn't seem to be any rhyme or reason to which songs are "stuck in the cloud"... some were itunes downloads, some were imported from cds, some were downloads from other music servicesIf you have music imported from CDs or downloads from other music services showing a cloud next to them, you have iTunes Match....
https://www.apple.com/itunes/itunes-match/
Cheers,
GB
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Feb 22, 2015 9:31 AM in response to gail from maineby Jamie Burkes,I definitely do not have itunes Match...neither I nor anyone in my household are currently subscribed our have ever been subscribed to Match. Thank you, but I am just going to contact Apple support for assistance