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Mander13

Q: Loosing Internet connection

CCan anyone help me please. I have a Mac book that keeps losing Internet connection. Sometimes it lasts for an hour ans sometimes just ten mins. If I re start Mac it usually connects automatically again for a few mins then drops off. When I go to assistant it says my password is wrong but I know it is not wrong. It just seems to connect and drop when it feels like it. There is no problem with any other device that connects to the same bt wifi.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.2)

Posted on Feb 20, 2015 10:33 AM

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Q: Loosing Internet connection

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 22, 2015 6:29 AM in response to Mander13
    Community Specialists
    Feb 22, 2015 6:29 AM in response to Mander13

    Good day Mander13,

     

    Thank you for visiting Apple Support Communities.

     

    It sounds like your MacBook Pro does not stay connected to your Wi-Fi network.

     

    For troubleshooting this situation, I recommend the following steps from the support article Wi-Fi: How to troubleshoot Wi-Fi connectivity:

     

    First, try Wireless Diagnostic on your Mac to see if it can identify any additional issues with your network:

    Use the Wireless Diagnostics application included with OS X Mountain Lion v10.8.4 and later to identify and resolve Wi-Fi issues. For further information, please see About Wireless Diagnostics.

     

    Next, try restarting your wireless router or modem:

    Powering your modem or router off for a few seconds and then on again may resolve network issues without any additional troubleshooting. If you have phone service through your ISP, power cycling your modem may interrupt that service. You may need to contact your ISP in order to restore your phone service if your modem is reset or powered off. Ensure that you have alternative means to contact your ISP (such as a cell phone) to avoid unnecessary delays in restoring your Internet or phone service.

     

    After that, try investigating the range, potential causes of interference, or whether this issue occurs on other wireless networks:

    Check your range to the Wi-Fi router and reduce the effect of interference.

    If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.

     

     

    See Potential sources of wireless interference for more information about interference and solutions.

     

    Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.

     

    All the best,

     

    Jeremy