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Helpful answers
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Feb 23, 2015 11:21 AM in response to chrish.22by Brett L,Greetings chrish.22,
If you are having an issue with iTunes becoming unresponsive on your Windows computer, I would suggest that you troubleshoot using the steps in this article -
Thanks for using Apple Support Communities.
Be well,
Brett L
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Feb 23, 2015 12:53 PM in response to chrish.22by turingtest2,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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Jun 30, 2015 10:02 AM in response to chrish.22by beanno111683,it is 12.1, 12.2 is not even released yet
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Sep 12, 2015 9:45 AM in response to Brett Lby Roig560,I also am having this problem, but I have Windows 10. It even freezes when I try to edit preferences.
