HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch

TheC3PL

Level 1 (0 points)

Q: My Iphone that has never been jailbroken is stuck in a boot loop and when i try to restore it in or out of recoverymode it loses conection to itunes. how do i fix it?

When I plug my iPhone 5 into the wall or my computer it starts a boot loop between the charging but not on screen, the apple logo/power up screen, and then it turns off, and repeats, or when I put it into recovery mode it also disconnects right after iTunes finishes extracting the software. I have never had anything replaced in the iPhone nor have I ever Jailbroken my iPhone.

iPhone 5, iOS 8.1.2

Posted on Feb 23, 2015 8:52 PM

I have this question too

Q: My Iphone that has never been jailbroken is stuck in a boot loop and when i try to restore it in or out of recoverymode it loses c ... more

All replies

Helpful answers

by Ingo2711,

Ingo2711 Feb 24, 2015 2:43 AM in response to TheC3PL
Level 7 (25,942 points)

iPhone

Feb 24, 2015 2:43 AM in response to TheC3PL

Depending on the age and use of the phone, this could be a defective battery. You should get ti checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
iPhone - Contact Support - Apple Support
Reply options

Link to this post

HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Q: My Iphone that has never been jailbroken is stuck in a boot loop and when i try to restore it in or out of recoverymode it loses conection to itunes. how do i fix it?

All replies Helpful answers

by Ingo2711,

All replies

Helpful answers