lozkelly54

Q: automatic timezone detection doesn't work in my house


Hi all,

 

This is a good one.   I have my date & time set automatically on my iphone 5c.   When I am away from my house it shows me in Perth (which is correct).

 

When I go home, the phone thinks I am in Adelaide.   (Smart phones my  .......)

 

I am assuming it is something in my house, perhaps my smart TV or home theatre system which is causing the problem.  I am betting on the Home theatre system since that is the most recent thing which as come into the home.  It is a Samsung and compatible with the smart TV which is also a Samsung.

 

I have had the TV for about a month and a half and the home theatre system about 2 weeks.  The problem is recent.

 

Has anyone else had a similar problem?

 

Lorraine

iPhone 5c, iOS 8.1.3

Posted on Feb 22, 2015 8:45 PM

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Q: automatic timezone detection doesn't work in my house

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  • by lozkelly54,

    lozkelly54 lozkelly54 Feb 24, 2015 1:14 AM in response to lozkelly54
    Level 1 (0 points)
    Feb 24, 2015 1:14 AM in response to lozkelly54

    The error in the automatic timezone sync starts a couple of kms from my house, so it is not just my house as I first thought.

  • by alex_h1,

    alex_h1 alex_h1 Feb 24, 2015 7:04 AM in response to lozkelly54
    Community Specialists
    Feb 24, 2015 7:04 AM in response to lozkelly54

    Howdy Lorraine,

     

    Thanks for using the Apple Support Communities.

     

    If your automatic time zone is not being recognized correctly on your iPhone, then I'd like you to please follow the information outlined below.

     

    Learn the steps to take if your device has any of the following issues with the date and time.

     
    • Incorrect date or time
    • Wrong time zone being set automatically
    • Issues related to automatically switching with daylight savings time

    Follow these steps. Test after each step to see if the issue is resolved.

    1. Ensure that the version of iOS on your device is up to date.
    2. If the option to enable date and time automatically is available, turn it on. Tap Settings > General > Date & Time.
    3. Ensure that your time zone is set up correctly. Tap Settings > General > Date & Time > Time Zone.

    If the incorrect date, time, or time zone is being set up automatically on the device, please notify your cellular provider. In the meantime, tap General > Date & Time and turn off Set Automatically. Then set the appropriate time and time zone manually.

    Note: The option to set automatically might not be available on all carriers in all countries.

     

     

    iOS: Troubleshooting issues with date and time - Apple Support

     

    Take care,

    Alex H.

  • by lozkelly54,

    lozkelly54 lozkelly54 Feb 25, 2015 1:35 AM in response to alex_h1
    Level 1 (0 points)
    Feb 25, 2015 1:35 AM in response to alex_h1

    Hi Alex H.

     

    Thank you for your reply but your suggestions are all basis steps which I have taken before getting to the stage of checking the forums.

     

    First thing I did when I realised I had a problem was call my carrier.  They did not detect any problems in their network (so they say) and advised that I ring applecare.  Applecare asked me to reset my personal settings, which I did.  I already have the latest OS.

     

    I have had iphones for 3 or more years and never had a problem like this before.  I have had my present phone, an iphone 5c since October last year.

     

    My timezone is set up correctly.  When I take it off automatic, it reverts back to Perth.

     

    Any more ideas?

  • by luis.avina,Helpful

    luis.avina luis.avina Apr 7, 2015 9:41 PM in response to lozkelly54
    Level 1 (10 points)
    Notebooks
    Apr 7, 2015 9:41 PM in response to lozkelly54

    Hi Lorraine,

     

    You need to enable the location service under the privacy menu. The step's you need to do are the followingso :

     

    Settings -> Privacy -> Location Services ->  System Services -> Setting Time Zone (Enable).

     

    That might be work .

     

    Luis

  • by ChrisLim,

    ChrisLim ChrisLim Oct 16, 2015 8:18 AM in response to luis.avina
    Level 1 (0 points)
    Oct 16, 2015 8:18 AM in response to luis.avina

    Finally, it works! Thx luis.avina

  • by NotExiled,

    NotExiled NotExiled Dec 6, 2015 2:11 AM in response to luis.avina
    Level 1 (105 points)
    Mac OS X
    Dec 6, 2015 2:11 AM in response to luis.avina

    Thank you for the suggestion, but I tried this and my iPad still shows the wrong time zone.

     

    When I travel I always end up having to set the time manually. My iPad only has WiFi, no cellular.

    I have the latest version of iOS on it, have location services on, have it set to update the time automatically, etc.

     

    DDoes anyone have any other ideas?