twitrobin
Level 1
(0 points)
Q: Can't install itunes on Windows 8.1
Hello,
I have a brand new Windows 8.1 64 bit laptop PC, and I can't install itunes. I have tried downloading using internet explorer and firefox, and it doesn't even get as far as downloading. A message appears on the apple website saying thank you for downloading, but nothing happens, no error messages, no downloads, nothing. To clarify, itunes has never been installed on this PC. Thanks
Laptop PC, Windows 8
joe_7399
Community Specialists
Hello twitrobin,
Welcome to the Apple Support Communities!
I understand that you would like to download and install iTunes on your Windows computer. For more information about downloading iTunes from Windows Explorer and what may be causing the issue you are experiencing, please read over the information in the attached article.
iTunes: Downloading iTunes for Windows using Internet Explorer - Apple Support
Have a great day,
Joe
