HT204075: If you can’t send or receive email on your Mac

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Cloperrin

Q: Mail can't connect to server because password is incorrect

Hi,

Since I updated my mac book air with the last OS X 10.10.2, my email has been completely broken. I cannot send or receive.

I use Register.com with a personalized email (@perrinparis.com) and have never had any issues before. I spent 1 hour on the phone with one of their technicians who made sure all my settings (ports) were correct.. But it still isn't working. I unchecked use SSL and 'Automatically detect and maintain account settings'.. It still says it can't connect to the server. My hotmail account works just fine.

I have deleted and re-added my account several times..

I'm hopeless

MacBook Air, OS X Yosemite (10.10.2)

Posted on Feb 22, 2015 3:30 AM

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Q: Mail can't connect to server because password is incorrect

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  • by Eric Root,

    Eric Root Eric Root Feb 22, 2015 12:18 PM in response to Cloperrin
    Level 9 (71,472 points)
    iTunes
    Feb 22, 2015 12:18 PM in response to Cloperrin

    Try deleting the password from Applications/Utilities/Keychain Access. While there Keychain Access/First Aid.

  • by Squid3660,

    Squid3660 Squid3660 Feb 26, 2015 1:34 PM in response to Cloperrin
    Level 1 (9 points)
    Mac OS X
    Feb 26, 2015 1:34 PM in response to Cloperrin

    I had the same problem after upgrading to 10.10.2 last week.  Mail.app wouldn't connect to my Yahoo! or iCloud mail accounts.  I tried Unibox instead of Mail and that worked for a week, but then Unibox had the same problem.  Ultimately, what fixed Mail for me was to log out of iCloud in System preferences, delete my Yahoo! mail from System Preferences / Internet Accounts, then restart the Macbook Air into safe mode (hold down the shift key while booting).  While in safe mode, I went into System Preferences / iCloud, logged in, and enabled Mail, and then added my yahoo account in Internet Accounts.  Finally, Mail started to connect to all my accounts and I was able to receive and send mail again. 

     

    I restarted normally and everything has been working fine since then.  While my reply is not guaranteed to work for you, I sincerely do hope this helps!