WePhoneMA

Q: Can not free up storage space after deleting all photo

I have a iPhone5 with ios8.1. I deleted all photo and videos in my photo library to free up space. however, in usage it still shows the photo library used more than 6gb space. in "about" page of setting, it shows 800 photos and 70 videos in my iPhone. but I cannot find any photo in photo library, and not from iTunes or iPhoto by connecting to MAC. it bother me for a few weeks. does anyone have a solution?

 

Thanks

 

Ann

iPhone 5, iOS 8.1.1

Posted on Nov 23, 2014 6:30 PM

Close

Q: Can not free up storage space after deleting all photo

  • All replies
  • Helpful answers

Page 1 of 10 last Next
  • by BMWRocks,Helpful

    BMWRocks BMWRocks Nov 26, 2014 10:25 AM in response to WePhoneMA
    Level 1 (5 points)
    Nov 26, 2014 10:25 AM in response to WePhoneMA

    I think you need to go to Albums and then Recently Deleted. There you will find all the local photos that have been deleted in the last 30 days but are still recoverable. Select All and deletes these, assuming you no longer want the option to recover them. This will free up local storage.

  • by WePhoneMA,Helpful

    WePhoneMA WePhoneMA Nov 30, 2014 6:10 PM in response to BMWRocks
    Level 1 (9 points)
    Nov 30, 2014 6:10 PM in response to BMWRocks

    thanks for the help. there is nothing in recently deleted. I have also tried the way using iTune to sync my iPhone with a empty folder. whatever I do, there always 6GB space used by photos and videos.

  • by nobkis,

    nobkis nobkis Dec 24, 2014 11:25 PM in response to WePhoneMA
    Level 1 (0 points)
    Dec 24, 2014 11:25 PM in response to WePhoneMA

    I have the exact same problem. I have deleted all photos from the phone, everything from the recently deleted, every single photo. In usage it still shows Photos and Camera is using 4.4GB. When I connect to iPhoto it doesn't show any photo in the phone either so there's definitely no photo in there. Don't know why the phone thinks there is 4.4GB of photos in the usage part. I have restarted the phone as well. Nothing.

     

    If anybody found a solution for this, can you please update. I'm using iPhone 5 with 8.1.2 software.

  • by fallingoutoflovewithapple,

    fallingoutoflovewithapple fallingoutoflovewithapple Jan 9, 2015 6:02 AM in response to nobkis
    Level 1 (0 points)
    Jan 9, 2015 6:02 AM in response to nobkis

    Exact. Same. Issue.

     

    Same problems with iphone 4s and ipad mini.

     

    Why oh why, did i update

  • by aoms,

    aoms aoms Feb 22, 2015 8:39 AM in response to WePhoneMA
    Level 1 (0 points)
    Feb 22, 2015 8:39 AM in response to WePhoneMA

    Exactly the same issue here. Usage show 4.4G in photo and video after I deleted all of them.

  • by rboko,

    rboko rboko Feb 25, 2015 2:06 PM in response to WePhoneMA
    Level 1 (5 points)
    Mac OS X
    Feb 25, 2015 2:06 PM in response to WePhoneMA

    Same problem with an iPhone 5S. We deleted all albums, all photos, deleted Instagram (just in case), turned off all iCloud options for Photos. Image Capture shows no photos. iPhone shows no photos, no albums, no shared. After deleting Instagram, there is no other app on the phone that uses photos.

     

    Yet the Manage Storage on iPhone says Photos are using 8GB.

     

    We Reset the phone, using "Erase All Content and Settings", and then used Restore iPhone from iTunes.

     

    We've tried everything we could find in lots of forums. And still 8GB is used for Photos that apparently don't exist.

  • by edwarod,

    edwarod edwarod Feb 26, 2015 2:45 PM in response to rboko
    Level 1 (0 points)
    Feb 26, 2015 2:45 PM in response to rboko

    My phone is having a similar issue. I have not tried syncing to itunes yet, but will soon. 

  • by sbvanderark,

    sbvanderark sbvanderark Feb 26, 2015 4:25 PM in response to WePhoneMA
    Level 1 (0 points)
    Feb 26, 2015 4:25 PM in response to WePhoneMA

    I am having the same issue. I tried to sync my phone to and empty folder on the desktop and it didn't work. This "photo library" is taking up so much room and I have no idea how to get rid of it.

  • by ajt302,Helpful

    ajt302 ajt302 Feb 27, 2015 8:59 PM in response to rboko
    Level 1 (5 points)
    Feb 27, 2015 8:59 PM in response to rboko

    Same problems here, deleted all photos, emptied recently deleted photos, synched with iTunes, iPhoto library is empty, but I still show 10 GB - 877 photos after the it

    unes sync.

  • by ajt302,

    ajt302 ajt302 Feb 27, 2015 9:27 PM in response to WePhoneMA
    Level 1 (5 points)
    Feb 27, 2015 9:27 PM in response to WePhoneMA

    I tried buying an extra 20 GB on iCloud. In a other forum they said this would free up the space. This did not happen immediately. But then I went back and did another sync in iTunes. This time i checked sync over wifi. This  time the memory did free up completely.  What a strange scenario.

  • by jagsaluja,

    jagsaluja jagsaluja Mar 2, 2015 3:28 PM in response to WePhoneMA
    Level 1 (0 points)
    Mar 2, 2015 3:28 PM in response to WePhoneMA

    I think if you have the iCloud backup turned on, it'll back up all of your photos and videos to your phone regardless of whether you delete it or not. Your photos and videos will stay in the cloud as well as be stored on your iPhone's internal storage. You can check to see whether all of the photos and videos are still stored with iCloud in your iPhone or not and if they are, you can decide what you want to do with them. I may be wrong, but I hope this works for you.

  • by rboko,

    rboko rboko Mar 2, 2015 4:35 PM in response to jagsaluja
    Level 1 (5 points)
    Mac OS X
    Mar 2, 2015 4:35 PM in response to jagsaluja

    In my case I turned iCloud backup off. Logged into iCloud, there are no photos. There is no backup. I Reset the iPhone and erased all contents, and Restored from the Mac. It still showed over 1500 photos. Which don't seem to be visibly anywhere.

  • by PaulCommentary,

    PaulCommentary PaulCommentary Mar 11, 2015 6:44 AM in response to rboko
    Level 1 (49 points)
    Mar 11, 2015 6:44 AM in response to rboko

    Exact same thing for me. The photos sat in the Recently Deleted Album for 30 days and counted down each of the those days.

     

    It's now been 30 days. The photos are gone from that Album. But no space has been recovered.

     

    This is so fundamental.

  • by PaulCommentary,Helpful

    PaulCommentary PaulCommentary Mar 11, 2015 6:45 AM in response to WePhoneMA
    Level 1 (49 points)
    Mar 11, 2015 6:45 AM in response to WePhoneMA

    Same exact.

Page 1 of 10 last Next