Q: I Bought a Macbook Ae1811 and it keeps saying there is no camera connected

I bought a macbook ae1811 and i've had it for two days. When I go to open photobooth or try to use any app that requires the camera it says there is no camera connected. I have restarted it, I updated it to Yosemite I even opened Terminal and copy pasted "sudo killall VDCAssistant" as many have requested and still it says there is no camera connected. What do I do?

MacBook, OS X Yosemite (10.10.2)

Posted on Feb 28, 2015 2:51 PM

I have this question too

Q: I Bought a Macbook Ae1811 and it keeps saying there is no camera connected

All replies

Helpful answers

by Mike Sombrio,

Mike Sombrio Feb 28, 2015 4:08 PM in response to Malcolm Aime
Level 6 (17,283 points)

Apple Watch

Feb 28, 2015 4:08 PM in response to Malcolm Aime

You mean a1181? That designation covers 16 different macbooks, might help to know which you have.
Reply options

Link to this post

by Malcolm Aime,

Malcolm Aime Feb 28, 2015 4:56 PM in response to Mike Sombrio
Level 1 (0 points)

Feb 28, 2015 4:56 PM in response to Mike Sombrio

MC516LL/A

does that help more? sorry.
Reply options

Link to this post

by Mike Sombrio,

Mike Sombrio Feb 28, 2015 5:17 PM in response to Malcolm Aime
Level 6 (17,283 points)

Apple Watch

Feb 28, 2015 5:17 PM in response to Malcolm Aime

Yes that helps alot. I believe this is your macbook http://www.everymac.com/systems/apple/macbook/specs/macbook-core-2-duo-2.4-white -13-polycarbonate-unibody-mid-2010-specs.html
Try the troubleshooting tips listed in this article How to Troubleshoot iSight - Apple Support
Reply options

Link to this post

by Malcolm Aime,

Malcolm Aime Feb 28, 2015 5:37 PM in response to Mike Sombrio
Level 1 (0 points)

Feb 28, 2015 5:37 PM in response to Mike Sombrio

i ended up reseting the smc yesterday and nothing happened. at all. i think this is a common problem i guess but the solution that others use with copy pasting ""sudo killall VDCAssistant" into terminal didn't work for me. and im not sure why.
Reply options

Link to this post

by Mike Sombrio,

Mike Sombrio Feb 28, 2015 6:04 PM in response to Malcolm Aime
Level 6 (17,283 points)

Apple Watch

Feb 28, 2015 6:04 PM in response to Malcolm Aime

Have you tried the other things in the article I linked to? Another account? Checking System Profiler? You may have a macbook with a hardware problem and might want to take it in for service.
Reply options

Link to this post

by Malcolm Aime,

Malcolm Aime Feb 28, 2015 6:35 PM in response to Mike Sombrio
Level 1 (0 points)

Feb 28, 2015 6:35 PM in response to Mike Sombrio

i could not find a system pofiler but i did find a system information and the image is what i saw in the usb header
Reply options

Link to this post

by Malcolm Aime,

Malcolm Aime Feb 28, 2015 6:38 PM in response to Malcolm Aime
Level 1 (0 points)

Feb 28, 2015 6:38 PM in response to Malcolm Aime

and this
Reply options

Link to this post

by KiltedTim,

KiltedTim Feb 28, 2015 6:39 PM in response to Malcolm Aime
Level 9 (56,386 points)

Mac OS X

Feb 28, 2015 6:39 PM in response to Malcolm Aime

Have you considered the possibility that it doesn't work? It has been discontinued for 3 1/2 years now, after all... There's a possibility that it failed at some point or that someone opened the laptop up to repair something and either broke something or didn't reconnect things properly.
Reply options

Link to this post

by Mike Sombrio,

Mike Sombrio Feb 28, 2015 7:20 PM in response to Malcolm Aime
Level 6 (17,283 points)

Apple Watch

Feb 28, 2015 7:20 PM in response to Malcolm Aime

I would approach the seller about the defect and try to get either a refund or an exchange.
Reply options

Link to this post

by Malcolm Aime,

Malcolm Aime Feb 28, 2015 7:29 PM in response to Mike Sombrio
Level 1 (0 points)

Feb 28, 2015 7:29 PM in response to Mike Sombrio

just did that! thank you for your help
Reply options

Link to this post

Q: I Bought a Macbook Ae1811 and it keeps saying there is no camera connected

All replies Helpful answers

by Mike Sombrio,

by Malcolm Aime,

MC516LL/A

by Mike Sombrio,

by Malcolm Aime,

by Mike Sombrio,

by Malcolm Aime,

by Malcolm Aime,

by KiltedTim,

by Mike Sombrio,

by Malcolm Aime,

All replies

Helpful answers