HT204073: Find the serial number or IMEI on your iPhone, iPad or iPod touch
Learn about Find the serial number or IMEI on your iPhone, iPad or iPod touch
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Mar 2, 2015 9:46 AM in response to tysonfrommelbourneby jeremy_v,Greetings tysonfrommelbourne,
Thank you for participating in the Apple Support Communities.
You mention that your iPhone is only going to the Apple logo and restarting.
In this case, I'd recommend these troubleshooting steps first:
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
- Make sure that you have iTunes 12 or later on your computer.
- Put your device in recovery mode.
- When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
From:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If the same thing happens after completing the steps above, this article suggests contacting Apple Support for more help with this situation:
If you still see this issue after updating, contact Apple Support.
All the best,
Jeremy
