Q: Can't use iWork for iCloud: unable to upgrade to iCloud Drive
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Mar 2, 2015 9:00 AMby judysings,Hey Sorro2,
I understand you are now using iCloud Drive, but when you try to open an iWork app, you are getting an error message. Take a look at the resource below, which explains how to confirm what version of the iWork app is being accessed to open a document. It sounds like you may need to change a setting for the Pages, Numbers or Keynote file in the Applications folder.
Upgrade notification message when opening an iWork document - Apple Support
https://support.apple.com/en-us/HT203140If this does not resolve your issue, please reply to this post with more information and I'll do what I can to help.
Regards,
- Judy
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Mar 2, 2015 9:09 AMby Sorro2,Sorry, my explanation was not very precise...
The problem only occurs when accessing iWork applications inside SAFARI on a mac or GOOGLE CHROME on a windows machine. It's a problem with the iCloud applications. The mac and iOS applications work as expected.
Also, I can access iCloud Drive inside Safari and Google Chrome.
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Mar 2, 2015 1:52 PMby judysings,HelpfulHey Sorro2,
So, you are saying that if you go to www.icloud.com, and sign in with your Apple ID and password, then click on an iWork app like Pages, that you are getting the error message?
Is is possible that you are signing in with a different Apple ID than the one you used to purchase the iWork apps?
At this point, I would suggest you contact one of our technical advisors to see if they can access your iCloud account and see what is happening with iWork for iCloud beta applications.
Click on the link below to initiate that service.
http://www.apple.com/support/iwork-for-icloud/contact/
- Judy
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Mar 8, 2015 11:36 PMby Sorro2,Finally, Apple support solved my issue: http://www.apple.com/support/iwork-for-icloud/contact/
It was an iCloud problem, and now it works like a charm in all my computers!
