Q: My iPhone & iPad mail is locked - Press mail app, the screen starts mail, freezes and bounces back to main menu. The fault occurred whilst opening a draft email created in the 'Mail 2 Group' app. Hard reset/reset all/restore backup have no effect -help !
I installed the Mail 2 Group App on my iPAD, created an email which I saved to the 'Draft' folder, with something over 300 of my contacts in the bcc. On returning to this email, again in my iPad, the screen locked in mail for a few seconds and bounced bak to the main menu. This repeated on my iPhone, on which I have been carrying out my own checks - this includes deleting the Yahoo account, hard reset (red cross and two buttons), restoring a backup and Reset All in settings.
I'm stuck !!
Posted on Mar 3, 2015 12:14 PM
You shouldn't have to reset any other accounts, only the Yahoo, unless you think the problem can be a different account. This problem can be caused by a corrupt email message in your account, and that can be any account.
You can reinstall iOS by connecting the phone to your computer, clicking on its icon in iTunes, and clicking Restore iPhone.
Posted on Mar 3, 2015 3:29 PM