Q: iTunes store not working

So, when I go to the iTunes store, I see that sort of thing; no covers for the music. Also, when I try to download songs that I purchased, it tells me that an error has occurred and the songs disappear from my 'Purchased' list and appear in my music grayed out with an exclamation mark next to them. This occurs on multiple devices on which I have iTunes.
Does anybody have any idea how to deal with this?

Posted on Mar 2, 2015 11:36 PM

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Q: iTunes store not working

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by joe_7399,

joe_7399 Mar 4, 2015 7:22 AM in response to nimishb
Community Specialists

Mar 4, 2015 7:22 AM in response to nimishb

Hello nimishb,

Welcome to the Apple Support Communities!

I understand that the iTunes Store on your Windows computer is not populating album data or your purchase history as you would expect. To begin troubleshooting, I would first suggest working through the steps located in the attached article.

iTunes for Windows: iTunes Store connection troubleshooting - Apple Support

Have a great day,
Joe
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by nimishb,

nimishb Mar 14, 2015 11:42 PM in response to joe_7399
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Mar 14, 2015 11:42 PM in response to joe_7399

I followed the steps and it still isn't working.
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by joe_7399,

joe_7399 Mar 17, 2015 2:43 PM in response to nimishb
Community Specialists

Mar 17, 2015 2:43 PM in response to nimishb

Hi nimishb,

There may be a couple of more troubleshooting articles I would suggest reading over and working though because the issue continues.

Can't connect to the iTunes Store - Apple Support

Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support

Best regards,
Joe
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