Lizzihoops

Q: URGENT HELP! NEED TO GET RID OF MACKEEPER VIRUS BUT ACCIDENTALLY ALREADY MOVED IT TO TRASH AND EMPTIED TRASH BEFORE KNOWING THAT I NEEDED TO UNINSTALL IT THE RIGHT WAY!

accidentally downloaded mackeeper and once i found out it was a virus immediately i moved it to the trash and emptied the trashbin asap. i had to force emptied trash bin thinking that would get rid of it. after many popups i realized it wasnt gone and i found articles saying it had to be uninstalled step by step but i have no access of finding the mackeeper application. please help! im trying to do my physics hw lol.

MacBook Pro, Mac OS X (10.7.5)

Posted on Sep 13, 2014 3:49 PM

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Q: URGENT HELP! NEED TO GET RID OF MACKEEPER VIRUS BUT ACCIDENTALLY ALREADY MOVED IT TO TRASH AND EMPTIED TRASH BEFORE KNOWING THAT I ... more

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  • by dianeoforegon,Helpful

    dianeoforegon dianeoforegon Sep 14, 2014 2:11 PM in response to Lizzihoops
    Level 5 (5,298 points)
    Sep 14, 2014 2:11 PM in response to Lizzihoops

    Delete the following files:

     

    Go to the User's Library folder. This folder is hidden by default. To unhide: Select the Finder in the Dock. Under Go in the Menu bar > hold down the Option key and you’ll see the Library.

     

    Home/Library/Caches/com.zeobit.MacKeeper

    Home/Library/Caches/com.zeobit.MacKeeper.Helper

    Home/Library/LaunchAgents/com.zeobit.MacKeeper.Helper

    Home/Library/LaunchAgents/com.zeobit.MacKeeper.plugin.Backup.agent

    Home/Library/Preferences/com.zeobit.MacKeeper.plist

    Home/Library/Preferences/com.zeobit.MacKeeper.Helper.plist

    Warning: Only files containing the words ‘zeobit’, ‘MacKeeper’, ’911′, or ’911bundle’ should be deleted.

     

    (In Mail Library folder, check LaunchAgents and LaunchDaemons just to be safe)

     

    Go to Applications -> Utilities -> Keychain Access and open it. Unlock the Keychain and enter your Administrator password. You need to remove any items in the Keychains that contain ‘MacKeeper’ or ‘zeobit’.

     

    Open Activity Monitor, and choose to view ‘All processes’. Check to see if any processes called ‘MacKeeper’, ‘zeobit’ or ’911 bundle’ are still running. Older versions of MacKeeper might have a ‘WINE’ process. If you see any of these, click on the process and hit ‘Quit Process’.

     

    Finally, go to your Applications folder and remove MacKeeper.app by moving it to the Trash. You should also unpin it from your Dock by dragging it off.

     

    Empty the Trash by clicking on Finder -> Empty Trash.

     

    In System Preferences -> Users & Groups (or ‘Accounts’ if you’re using OS X Snow Leopard 10.6) -> Login Items. If MacKeeper or anything related to it is listed there, highlight it and click the ‘-’ button to remove it.

  • by skinb,Helpful

    skinb skinb Nov 11, 2014 9:04 AM in response to dianeoforegon
    Level 1 (5 points)
    Nov 11, 2014 9:04 AM in response to dianeoforegon

    Awesome answer.

     

    I think I got the same virus from a "flashback trojan", I guess.

    MacKeeper is hijacking the safari browser, and takes me to one of several sites, tuneupmymac.com, detoxmymac.com, and the MacKeeper has hijacked the opening screen of safari, which should be google.com, but is now "onlysearch.com" or "only-search.com", which has a little icon in the lower left of the screen. Click on it, and BAM they want to help you "Get a Faster Mac with TuneupMyMac.com", and now goes also to "bulletflix.com" advancedmaccare.com (MacBooster)... It's getting out of control.

     

    I am running OS X 10.9.5, the computer 2 is months old, and I switched to Mac from windows because windows is the worst program/OS imaginable.

     

    I followed the instructions above and have looked in all folders on the hard drive, everywhere, and there is nothing in the caches, LaunchDaemons, LaunchAgents, Preferences, or in any folder.

     

    ___However, i have used the apple diagnostics and found that two permissions are being changed. So I repair them, and then after I relaunch the program, again, mysteriously, the permissions are again altered.

     

    I am going to run AVAST and ClamXav...

     

    Can anyone provide further support?

     

    Thank you for your thoughts.

     

    javascript:void(0);

  • by dianeoforegon,Helpful

    dianeoforegon dianeoforegon Nov 11, 2014 12:14 PM in response to skinb
    Level 5 (5,298 points)
    Nov 11, 2014 12:14 PM in response to skinb

    Download the AdwareMedic removal tool

    http://www.adwaremedic.com/index.php

     

    See his notice in red at the top. Most likely you will need to use his direct link:

     

    http://www.adwaremedic.com/AdwareMedic.dmg


     

    I am going to run AVAST and ClamXav...

     

    These will not help you.

  • by xxdolfingirlxx,

    xxdolfingirlxx xxdolfingirlxx Dec 27, 2014 4:19 PM in response to dianeoforegon
    Level 1 (0 points)
    Dec 27, 2014 4:19 PM in response to dianeoforegon

    Thank you very much!!!! After an accidental click, losing 24 hours & pulling my hair out, you saved my bacon.

     

    Forever grateful

  • by brodil,

    brodil brodil Jan 25, 2015 3:54 AM in response to dianeoforegon
    Level 1 (0 points)
    Jan 25, 2015 3:54 AM in response to dianeoforegon

    Thanks!

     

    tried so many other things and after all http://www.adwaremedic.com/AdwareMedic.dmg did the trick

     

     

     

    !! STAY AWAY FROM MACKEEPER!!! IT'S NASTY ADWARE !!

  • by radolak,

    radolak radolak Feb 13, 2015 9:26 PM in response to dianeoforegon
    Level 1 (0 points)
    Feb 13, 2015 9:26 PM in response to dianeoforegon

    you are my hero! i was going crazy.. why did i have to be so stupid and click that link in the first place.

     

    Thank you thank you thank you!!!!

  • by J0hnGustafson,

    J0hnGustafson J0hnGustafson Feb 18, 2015 12:50 PM in response to dianeoforegon
    Level 1 (0 points)
    Feb 18, 2015 12:50 PM in response to dianeoforegon

    I've been having the same issue, and found most of the files you listed to delete. However, when I try to stop MacKeeper in my Activity Monitor, it refuses to quit. I checked a few other programs to make sure they would stop running through Activity Monitor, and they quit fine. But even using Force Quit on MacKeeper doesn't stop it. Any ideas on this?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Feb 18, 2015 1:45 PM in response to J0hnGustafson
    Level 5 (5,298 points)
    Feb 18, 2015 1:45 PM in response to J0hnGustafson

    Under the Apple in the Menu bar, select Log Out.

    When you Log in, hold the Shift key down. This disables all login items.

    Now see if you can quit in Activity Monitor.

     

    If this fails do a Safe Boot and remove.

     

    *  shutdown

    *  start the Mac and *wait* for the startup chime to sound

    *  after the sound, press and hold down the shift key

    *  keep holding and *wait* until the grey  Apple logo appears

    *  now release the shift key and just wait (it could take a few minutes)

    *  eventually the login screen appears with the words SAFE BOOT

    *  continue to login

  • by caitmee,

    caitmee caitmee Mar 4, 2015 5:00 PM in response to dianeoforegon
    Level 1 (0 points)
    Mar 4, 2015 5:00 PM in response to dianeoforegon

    I have found the library, but there doesn't seem to be any of the files you are saying to delete. Any ideas or suggestions what to do?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 4, 2015 5:41 PM in response to caitmee
    Level 5 (5,298 points)
    Mar 4, 2015 5:41 PM in response to caitmee

    It's possible there are no files to remove. You can download the installer again and run the uninstaller that's included.

     

    http://mackeeper.zeobit.com/uninstall_mackeeper

     

    Another option would be to download AppCleaner. When you run it, you will see all the files associated with the app. You can cancel or select delete.

  • by Lanny,

    Lanny Lanny Mar 4, 2015 6:14 PM in response to Lizzihoops
    Level 5 (7,900 points)
    Desktops
    Mar 4, 2015 6:14 PM in response to Lizzihoops
    accidentally downloaded mackeeper and once i found out it was a virus immediately i moved it to the trash and emptied the trashbin

    Badly written and unnecessary software, but it is not a virus.

  • by woodlarker,

    woodlarker woodlarker Mar 16, 2015 12:46 PM in response to brodil
    Level 1 (0 points)
    Mar 16, 2015 12:46 PM in response to brodil

    Thank you for this post.

     

    Mackeeper infected our home Mac Mini today, and although the app was quickly trashed we couldn't find the hidden files it had thrown into the system. They hijacked Safari, causing redirects to ads on every link we clicked.

     

    The solution was found at http://www.adwaremedic.com/ We downloaded this utility and it quickly found the 4 files hidden deep in the system. Deleted them, then restarted the Mac Mini, and Mackeeper was 100 percent history -- no more redirects, no more ads, no more hijacking Safari.

  • by Kurt Lang,

    Kurt Lang Kurt Lang Mar 16, 2015 1:31 PM in response to woodlarker
    Level 8 (37,706 points)
    Mar 16, 2015 1:31 PM in response to woodlarker

    Just to note, MacKeeper wasn't your issue, it was adware that was popping up advertisements for MacKeeper, along with whatever else.

     

    One source of adware is illegal downloads of commercial software, but most of it is coming from "legitimate" sources. Those being sites like C|NET's downloads.com, softonic.com and other sites where you can download and try all kinds of software. You do get the software you want to try, but it also contains an adware installer.

     

    Right now, adware is the biggest headache for Mac users. So far, it has been benign. Just lots of unwanted ads. It is extremely annoying, though.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Mar 16, 2015 1:37 PM in response to Kurt Lang
    Level 5 (5,298 points)
    Mar 16, 2015 1:37 PM in response to Kurt Lang

    Oracle's Java installer is now installing adware too.

     

    http://www.thesafemac.com/java-now-installing-adware/

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