HT204075: If you can’t send or receive email on your Mac
Learn about If you can’t send or receive email on your Mac
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Helpful answers
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Mar 5, 2015 7:11 AM in response to Frabtasticby Linc Davis,There's a sequence of steps in the support article for each of several possible scenarios of a connection failure in Mail. Please describe in detail what happened when you followed the applicable sequence all the way to the very end, without skipping any of the steps. That's the starting point for any further efforts to solve the problem.
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Mar 5, 2015 10:04 AM in response to Linc Davisby Frabtastic,Unfortunately none of the suggestions in the support article have solved the issue. I have just spent 2 hours talking to an Apple advisor who is also unable to solve the problem! Back to my email provider I think, although I don't hold out much hope there!